Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,937
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AVG. MONTH
397
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Journey

    They had a quick response to our one question and were very easy to work with.

    Amanda from FL
    Review Received: June 27, 2022
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Deborah from TX
    Review Received: June 26, 2022
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    0 out of 0 people found this review helpful

    Communication from the provider was less than perfect. I never received direct responses to questions, only form/automated responses. The claim process took longer than normal, but that was because of a huge influx of claims due to weather events and COVID. Just one responsive email could have alleviated my concerns about my claim. Squaremouth was helpful in this regard.

    Trawick International policy: Safe Travels Explorer

    Easy, great service. Nice peace of mind.

    David from VA
    Review Received: June 26, 2022
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    A friendly, helpful agent online helped me to decide which was the best policy for my needs. Once that was done, it was easy to order my policy through my computer.

    Connie from NY
    Review Received: June 26, 2022
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    The purchase of the policy was very easy. The ability to file a claim is non-existent. The website to file a claim does not function. You can not register on the site to file a claim. I have communicated via email with Trawick and they say to use the website. However, the website does not function. You can not register on the site to file a claim whether on my iPhone, iPad or PC Desktop.

    Stanley from PA
    Review Received: June 25, 2022
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    17 out of 18 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Linda from CA
    Review Received: June 25, 2022
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    0 out of 0 people found this review helpful

    I am still waiting for my refund. I have sent the necessary paperwork, and there is no number to call, my login does not work, they tell me I don't have an account. It's frustrating and I reply to the Trawick emails and get no response either. CAn someone call
    909-921-8888

    Trawick International policy: Safe Travels Explorer

    It is always good to know that trip insurance has our back if something unexpected happens. We thank the Lord that nothing unexpected happened on this trip.

    Your Covid comments before the survey were amusing. Covid has morphed in to a mild 24 hour virus. Never impacted our thoughts, much less our trip.

    Suz from TX
    Review Received: June 25, 2022
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Uneventful -- which is good!

    Charles from IL
    Review Received: June 25, 2022
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels First Class

    We did not need to make a claim. However, the two back-to-back tours we originally purchased insurance for were both canceled by operators and we needed to make adjustments to the countries visited and the dates of travel. Trawick provided prompt customer service and issued updated ID cards and documents. I would also comment that the Squaremouth website was very helpful in sorting through the wide variety of travel insurance options.

    Kevin from TX
    Review Received: June 23, 2022
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Caught Covid January 2022 and my flight back to the USA was interrupted for a few days. Eventually got home and filed my claim. Took about 4 months, but got it all back plus interest.

    Ann from CA
    Review Received: June 22, 2022
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    17 out of 17 people found this review helpful