Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
I turned in a claim 5 days ago but have not heard anything, whether it was received or refused? Would be great to get a receipt indicating it was received.
Otherwise, we’ve had nothing but good experiences with Trawick/SquareMouth, thanks.
our trip was uneventful, so we did not have to file a claim. I called Trawick before leaving to confirm that we were covered if we should test positive for COVID and had to quarantine.
No feedback for questions raised.... I am not planning to buy this a second time
Impossibility to reach company by phone. Will try again when n US.
No comments.
trip cancelled, policy refunded
I canceled my trip to Peru due to medical reasons and doctors direction. I filled out and sent all medical documentation for a claim filed on April 14. And sent a follow up on May 9th due to NO RESPONSE, other than an automated email reply. It is May 12th and am still wondering about the status of my claim. Very upsetting and frustrated!
Sincerely,
Rufino
All went well.
Filing a Claim with Trawick has been very frustrating and challenging! They want you to do everything via email; it it almost impossible to talk to someone on the phone. ... The Policy Number provided by Squaremouth is DIFFERENT than the actual policy number that they have on record for Trawick, which has created challenges in the Claims process. I have submitted my claim TWICE - once using the Policy Number provided by Squaremouth, once using the number that Nationwide/Trawick provided. It has been almost 6 weeks since I submitted my claims. Trawick sent an automated-email both times acknowledging receipt of my information, but i have yet to hear from an actual Trawick employee and my claim is still unresolved. When I try to check online for the status of my claim, their very frustrating online system says they have no record of my Policy number. Based on this experience, I definitely would NOT purchase a policy through Trawick again!
I was seeking travel coverage in case anyone in my party contracted covid on the trip. If we tested positive had to extend the stay because we wouldn't fly back to the US, I wanted the costs covered. I had difficulty with the language of the policies - knowing what covered my specific needs - so I called Squaremouth and a woman was very helpful and explained the options to me. I don't have her name anymore.
My wife told me to get this insurance and I, honestly, didn't think it necessary but, wouldn't you know, my daughter and I both got covid and had to stay an extra week.
Let's hope the claim process is without too much pain.