Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,937
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AVG. MONTH
397
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Explorer

    I turned in a claim 5 days ago but have not heard anything, whether it was received or refused? Would be great to get a receipt indicating it was received.

    Otherwise, we’ve had nothing but good experiences with Trawick/SquareMouth, thanks.

    Randall from ME
    Review Received: May 15, 2022
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    12 out of 13 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    our trip was uneventful, so we did not have to file a claim. I called Trawick before leaving to confirm that we were covered if we should test positive for COVID and had to quarantine.

    Edward from PA
    Review Received: May 14, 2022
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    10 out of 11 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    No feedback for questions raised.... I am not planning to buy this a second time

    Chinnappan Reji from Kuwait
    Review Received: May 14, 2022
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    15 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Outbound excl US

    Impossibility to reach company by phone. Will try again when n US.

    Gary from ME
    Review Received: May 14, 2022
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels First Class

    No comments.

    William from MI
    Review Received: May 13, 2022
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    0 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    trip cancelled, policy refunded

    William from WA
    Review Received: May 13, 2022
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    11 out of 11 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I canceled my trip to Peru due to medical reasons and doctors direction. I filled out and sent all medical documentation for a claim filed on April 14. And sent a follow up on May 9th due to NO RESPONSE, other than an automated email reply. It is May 12th and am still wondering about the status of my claim. Very upsetting and frustrated!

    Sincerely,

    Rufino

    Rufino from MN
    Review Received: May 12, 2022
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    39 out of 39 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    All went well.

    David from MO
    Review Received: May 12, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Filing a Claim with Trawick has been very frustrating and challenging! They want you to do everything via email; it it almost impossible to talk to someone on the phone. ... The Policy Number provided by Squaremouth is DIFFERENT than the actual policy number that they have on record for Trawick, which has created challenges in the Claims process. I have submitted my claim TWICE - once using the Policy Number provided by Squaremouth, once using the number that Nationwide/Trawick provided. It has been almost 6 weeks since I submitted my claims. Trawick sent an automated-email both times acknowledging receipt of my information, but i have yet to hear from an actual Trawick employee and my claim is still unresolved. When I try to check online for the status of my claim, their very frustrating online system says they have no record of my Policy number. Based on this experience, I definitely would NOT purchase a policy through Trawick again!

    Catherine from FL
    Review Received: May 11, 2022
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    23 out of 23 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I was seeking travel coverage in case anyone in my party contracted covid on the trip. If we tested positive had to extend the stay because we wouldn't fly back to the US, I wanted the costs covered. I had difficulty with the language of the policies - knowing what covered my specific needs - so I called Squaremouth and a woman was very helpful and explained the options to me. I don't have her name anymore.

    My wife told me to get this insurance and I, honestly, didn't think it necessary but, wouldn't you know, my daughter and I both got covid and had to stay an extra week.

    Let's hope the claim process is without too much pain.

    X from NJ
    Review Received: May 10, 2022
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    13 out of 15 people found this review helpful