Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,990
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AVG. MONTH
638
Total Reviews
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SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Journey

    Trawick will not honor my claim because I did not provide baggage claim ticket for delayed golf clubs. I provided copy given by Aer Lingus but original was removed by airline on return trip

    J from VA
    Review Received: May 27, 2022
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    30 out of 30 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I have tried multiple times to get through to customer service, I have waited for someone to answer for over an hour several times and I have yet to get any service. Very disappointing. I believe I have a interruption of trip claim. But have had zero help. Horrible customer service.

    Laura from MN
    Review Received: May 18, 2022
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    52 out of 52 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    It has already been over 8 weeks since I filed the claim. Trawick is saying they have high volume of claims and I only get an automated message. When I call the customer service, they had said the claim will be processed in 60 days, but I have not heard anything.

    Venkatesh from TX
    Review Received: May 17, 2022
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    38 out of 38 people found this review helpful
    Trawick International policy: Safe Travels First Class

    It took about 3 months to receive my payment but they had a lot of claims at the time because of weather and airline issues. Other companies were taking almost that long as well. I am happy with my payout and the process was easy. They also paid some interest because it took so long.

    Mary from PA
    Review Received: May 17, 2022
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    38 out of 39 people found this review helpful
    Trawick International policy: Safe Travels Journey

    I had no need to use policy. Trip went fine.
    Your policy is as good as any on the market.

    Margaret from OR
    Review Received: May 16, 2022
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    11 out of 22 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Pretty happy with the purchasing process and the modifications and update process later

    Daniel from WA
    Review Received: May 15, 2022
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    10 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    The process was simple and straight forward. The key to a positive experience in selecting an appropriate policy is to read the fine print. There is a lot of content for sure, but you will then know exactly what is covered. With this current search and others done for other trips I have found the individual companies quite willing to clarify the jargon used to describe their policy. Squaremouth’s method of compiling the various policies is easy to read and navigate.

    Resident from PA
    Review Received: May 15, 2022
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    19 out of 20 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Already waited 8 weeks plus

    Fiona from TN
    Review Received: May 15, 2022
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    22 out of 27 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I turned in a claim 5 days ago but have not heard anything, whether it was received or refused? Would be great to get a receipt indicating it was received.

    Otherwise, we’ve had nothing but good experiences with Trawick/SquareMouth, thanks.

    Randall from ME
    Review Received: May 15, 2022
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    12 out of 13 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    our trip was uneventful, so we did not have to file a claim. I called Trawick before leaving to confirm that we were covered if we should test positive for COVID and had to quarantine.

    Edward from PA
    Review Received: May 14, 2022
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    10 out of 11 people found this review helpful