Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,515
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AVG. MONTH
562
Total Reviews
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SINCE 2012
3,747
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,747 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2143
  • 4
    701
  • 3
    404
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Defend

    I've purchased travel insurance from via Squaremouth before. The process is always smooth and the customer service is also very good. I have not filed a claim in the past.
    Unfortunately, I had an emergency on the way back from the trip this time. I intend to file a claim when I have more invoices from the hospitals where I was admitted.

    Maria from WA
    Review Received: April 9, 2025
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Filing a claim was electronic but the available dropdown options did not really cover my issue. We will see how the process goes.

    Jana from MO
    Review Received: April 8, 2025
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Protect

    My experience has been frustrating. Difficult to access any customer service and when i do it is not helpful.

    BARRY from PA
    Review Received: April 8, 2025
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Charles from CT
    Review Received: April 6, 2025
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    0 out of 0 people found this review helpful

    The original air ambulance flight that was approved was at a cost of $68,900, however that plane could not make the flight due to mechanical issues and was replaced by another vendor who charged $71,000. The first flight cost was approved by you but the second was not due to your requirement for OnCall to request approval for the flight. It seems that if the first flight had mechanical issues and couldn't make it, that in the emergency situation we were in the next vendor in line should automatically be approved.

    Trawick International policy: Safe Travels Protect

    We had to cancel our trip due to illness. I'm 6 weeks out after filing & am being told it can take 60 days for review! That's not what I signed up for. This is ridiculous!
    We got Southwest to give us a refund for our flights, so we just need the hotel & one event ticket refunded.
    Terrible, Terrible service....

    Brenda from NY
    Review Received: April 2, 2025
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    6 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Protect

    N/A

    Kim from NC
    Review Received: March 30, 2025
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Trawick International uses a third party administrator, SureGo Administrative Services LLC, that we are not getting very quick claim processing from despite having supplied detailed information asked for. We have done this in good faith with truthful claim support for
    a claim we are insured for.
    Trawick certificate 2462211
    Claim TRSR59656

    Amy from WI
    Review Received: March 27, 2025
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    2 out of 6 people found this review helpful

    Review Updated: 05/30/2025

    Thank you. It was unfortunate that it took from January 24, 2025
    submission of this claim to the finalization of it on 5/21/2025. I had to resend some documents a second time.
    I originally could not submit the documents on my own through the online claim reporting program.I had to call and have customer service submit the information for me.
    Because of the claim service, I would not purchase travel insurance from Trawick again.
    I feel like the claim processing is so cumbersome in hopes that people just give up.
    I do appreciate that Squaremouth Insurance has a satisfaction guarantee. I had not realized that until Squaremouth reached out to me about my claim status and followed up a second time offering to intervene.
    Thank you for that. I recently purchased my next travel policy through Faye.

    Trawick International policy: Safe Travels Protect

    Thank you for your service.

    Dona from NY
    Review Received: March 27, 2025
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Thank you

    Christina Karapetyan from CA
    Review Received: March 25, 2025
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Armor

    All go.

    Gary from CA
    Review Received: March 24, 2025
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    0 out of 2 people found this review helpful