Trawick International Travel Insurance Reviews

In mid-April Alaska Airlines was cancelling flights left and right due to staffing and poor planning issues of their own making. With a 2022.04.17 Alaska flight departure looming for our cruise, on 2022.04.09 I contacted Squaremouth to obtain answers to several questions that I had regarding my options and obligations under the insurance policy if Alaska Airlines did indeed cancel my flight that I had booked months earlier. Although cordial and friendly, Mark did not possess the knowledge to answer any of my questions, and instead referred me to Trawick.

The Nationwide Policy does not define the term "Exchange" (which is supposed to be defined) as used on page 17 subparagraph d) of policy.

Glad to have known that if it was needed you were there.

We were able to move our policy to a new trip, with no additional fees, which was very helpful when we had to change our trip dates due to covid restrictions.

I had some questions about how to file my claim. The first time I called, I waited for a representative for 25 minutes and then it rang to a voicemail. I sent an email to customer service, but never received a response. I called again the next day and got through right away and the agent was very helpful!

Easy and outstanding customer service providing pros/cons of each policy option.

Filed claim about 2 months ago. They have done nothing with it, saying they are too backed up with covid cases.

During the emergency on the trip, they were terrific, keeping in constant contact and making arrangements.

Representative knowledge was excellent.

none

I filed a claim do to mechanical failure on the vehicle i rented and have not heard a word or call back