Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
Calendar icon
SINCE 2012
290,990
Calendar icon
AVG. MONTH
638
Total Reviews
Star icon
SINCE 2012
3,745
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,745 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2142
  • 4
    701
  • 3
    403
  • 2
    163
  • 1
    308
  • Filter By
    Filter
    Sort By
    Sort
  • Trawick International policy: Safe Travels First Class

    We were able to move our policy to a new trip, with no additional fees, which was very helpful when we had to change our trip dates due to covid restrictions.

    Stacey from PA
    Review Received: May 8, 2022
    Was this review helpful?
    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I had some questions about how to file my claim. The first time I called, I waited for a representative for 25 minutes and then it rang to a voicemail. I sent an email to customer service, but never received a response. I called again the next day and got through right away and the agent was very helpful!

    Erica from CO
    Review Received: May 7, 2022
    Was this review helpful?
    13 out of 13 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Easy and outstanding customer service providing pros/cons of each policy option.

    Robert from MA
    Review Received: May 5, 2022
    Was this review helpful?
    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Filed claim about 2 months ago. They have done nothing with it, saying they are too backed up with covid cases.

    During the emergency on the trip, they were terrific, keeping in constant contact and making arrangements.

    PL from NC
    Review Received: May 5, 2022
    Was this review helpful?
    15 out of 15 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Representative knowledge was excellent.

    JAIME from FL
    Review Received: May 4, 2022
    Was this review helpful?
    5 out of 6 people found this review helpful
    Trawick International policy: Safe Travels First Class

    none

    Michael from NY
    Review Received: May 3, 2022
    Was this review helpful?
    0 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Dorthea from IL
    Review Received: May 3, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful

    After numerous phone calls to the company, my claim was finally paid. I had submitted all my paperwork and a letter from the cruise ship stating no refund within days of canceling. I finally received our refund almost 3 months later. I will not purchase from this company again.

    Trawick International policy: Safe Travels Voyager

    I filed a claim do to mechanical failure on the vehicle i rented and have not heard a word or call back

    Jason from MI
    Review Received: May 3, 2022
    Was this review helpful?
    10 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    the on call service was very helpful

    Deborah from MA
    Review Received: May 2, 2022
    Was this review helpful?
    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Filed a claim and haven’t heard back from them. Not even a confirmation that it was received and it’s been 2 weeks.

    Alicia from MA
    Review Received: May 2, 2022
    Was this review helpful?
    15 out of 15 people found this review helpful