Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
292,430
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AVG. MONTH
490
Total Reviews
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SINCE 2012
3,751
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,751 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2145
  • 4
    702
  • 3
    405
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Single Trip

    I would have enjoyed my trip, but my luggage didn't show up for 12 days after my take off date

    Peter Stanley from FL
    Review Received: April 21, 2022
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    5 out of 14 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    David from WA
    Review Received: April 20, 2022
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    1 out of 1 people found this review helpful

    Very slow unresponsive response and correspondence from claim processor. Kept getting same message to send in info we already sent in. Webpage never said they had a claim in process from us. Still doesn't even after they paid us. Not sure how they came up with what they paid us. No explanation at all. Glad that Squaremouth called them to help with claim or we still might be waiting.

    Trawick International policy: Safe Travels Voyager

    I did not appreciate that the policy we had from only one year prior increased quadruple in premium. Granted, we were one year older, but our medical status was the same.

    Jeffrey from IL
    Review Received: April 20, 2022
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    The woman I spoke with before my trip with questions regarding the policy was very helpful. She explained how things work and how to keep all receipts if I needed to make a claim. She was extremely personable and kind

    Nancy from CA
    Review Received: April 19, 2022
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I filed a claim on 4/11/22 and haven't heard back from anyone. When I was stuck in the airport overnight I called the 24 hour claims service. They were not able to assist me with finding a hotel for the night or with booking an alternate flight. I am hopeful that my claim will be resolved but wish the claims communication was better!

    Julie from ID
    Review Received: April 19, 2022
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    15 out of 15 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    It would be great if the claims were processed as fast as the phenomenal customer service.

    Lisa from MN
    Review Received: April 18, 2022
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Easy and helpful customer service as I had to change the dates of my trip.

    Christopher from FL
    Review Received: April 18, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Contacted Trawick with claim information two weeks ago and have not had a response.

    Barry from PA
    Review Received: April 17, 2022
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    6 out of 6 people found this review helpful

    Review Updated: 08/26/2022

    Claim has been on going since April 1 2022
    I continue to get the run around.

    Trawick International policy: Safe Travels Explorer

    I was supposed to fly on April 10, 2022, but my flight was canceled through Philippine Airlines. I ask the front clerk if he can give me accommodation to stay in a hotel, for my next flight on April 11, but he said, he can't, I even mentioned that I have travel insurance that I know I am covered. I came from Pangasinan which is a 5-hour drive.
    Since I don't want to go back. I just stayed in a hotel with my expense.

    Anita Molingit from CA
    Review Received: April 17, 2022
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    4 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I was quarantined in Manila for suspiction of COVId. I spent 6 days there and had quite a bill at the end. I told my doctor there to contact you with her input.

    Carlyle from VA
    Review Received: April 17, 2022
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    7 out of 10 people found this review helpful

    Review Updated: 05/17/2022

    The claim has not been settled yet how am I to be determined

Last updated: July 7, 2026