Trawick International Travel Insurance Reviews

Good luck finding anything out from this company.

I need to file a claim but you do not accept receipt from air line only my credit card bill. This is additional trouble when I specifically kept all of my receipts. They are proof of purchase and should be acceptable. It seems that you require the extra paperwork so to make it harder to file claim. Is this so you can easier deny a claim??

I waited on the phone for a long time, on hold, then got transferred a couple times and spoke with someone who didn’t seem to know anything, and who told me that he thought the company only covered us if WE cancelled our trip, but since the Cruise line cancelled the voyage, he didn’t think it qualified to be covered. I tried to fill in the online claim forms, but had questions I needed answered, so tried again to get through on the phone. I finally reached a woman who was somewhat more helpful, and sent me the forms I needed, answered one question, but seemed in a hurry to get off the phone and was dismissive of me. I doubt I will use this travel insurance provider again. I still don’t know if they will cover everything the cruise line didn’t cover.

Luckily I did not have to use my coverage. I did have a great piece of mind knowing that I had coverage in case I contracted COVID.

The policy was inexpensive, but still covered what I needed. I’ll definitely be using them again.

I contacted Trawick as soon as I found out that I had tested positive for COVID-19 and couldn't fly home. Kathleen Wilson replied promptly and told me what was my coverage and how to submit a claim.

Trawick has outsourced their claims processing to CBP. CBP doesn't allow me to "register" on their website most likely because of a data transmission problem between Trawick and CBP. CBP doesn't respond to emails nor answer the phone. Trawick customer service says they have "no access to the claims department" and therefore cannot help.

Squaremouth presents Trawick as a supplier of travel insurance. Trawick doesn't process claims nor assist in resolving problems with who they have outsourced claims processing to. So essentially Trawick only provides the function of collecting money. I don't consider that providing travel insurance.

Dudley Kenworthy

Squaremouth is a great service.. This is the first time I have had to file a claim. We are waiting to see how much our health insurance will cover before submitting a claim.

Hi I’ve been a bit disappointed with the communication from the other company. I sent all the documentation as my meeting was canceled in Italy. I received two blank emails from them that they said were accidental and that did not give me any confidence in them. Then I finally got a follow up about a month after I filed my claim asking for two other documents. Suffice it to say I think the communication is not great with this group and I would not use them in the future. I am still waiting to hear back but they don’t even provide the courtesy of acknowledging when they get documents or what the status of the claim is at.

Trawick has some delay in processing claim. Claim was acknowledged as being filed within 24 hrs but follow up for details of medical event has not occurred yet, over a week ago.