Trawick International Travel Insurance Reviews

I filed a claim on 4/11/22 and haven't heard back from anyone. When I was stuck in the airport overnight I called the 24 hour claims service. They were not able to assist me with finding a hotel for the night or with booking an alternate flight. I am hopeful that my claim will be resolved but wish the claims communication was better!

It would be great if the claims were processed as fast as the phenomenal customer service.

Easy and helpful customer service as I had to change the dates of my trip.

Contacted Trawick with claim information two weeks ago and have not had a response.

I was supposed to fly on April 10, 2022, but my flight was canceled through Philippine Airlines. I ask the front clerk if he can give me accommodation to stay in a hotel, for my next flight on April 11, but he said, he can't, I even mentioned that I have travel insurance that I know I am covered. I came from Pangasinan which is a 5-hour drive.
Since I don't want to go back. I just stayed in a hotel with my expense.

I was quarantined in Manila for suspiction of COVId. I spent 6 days there and had quite a bill at the end. I told my doctor there to contact you with her input.

Easy to purchase and priced reasonably.

During our trip to Mexico, on March 12, 2022, I fell and fractured my left ankle and separated the tendon in my left foot. I was admitted to the hospital in Puerto Vallarta and had surgery the next day. Before I was admiitted I called the 24/7 emergency number and reached On Call International. They provided a case number and sent some forms. In hind sight I should have called the Trawick International number on my policy because the On Call International information was useless. When I did call Trawick after my release from the hospital, they didn't even know what On Call International was. The agent gave me a claim number but when I logged on to the website the claim wasn't there. I called Trawick and the claim had been entered under a previous years policy so a new claim had to be created. I just logged onto cbpconnect.com to check the new claim number and there are no claims listed so I guess I will be calling Trawick AGAIN when I am ready to pursue the claim. I haven't pursued the claim because I am waiting to see what my medical insurance pays towards the doctor and hospital bills. I filed a claim with my medical insurance after we returned home on April 1, 2022. Once my medical insurance responds to the claim I will start processing the claim with Trawick. Hopefully this will be resolved without any more frustration.

Good luck finding anything out from this company.

I need to file a claim but you do not accept receipt from air line only my credit card bill. This is additional trouble when I specifically kept all of my receipts. They are proof of purchase and should be acceptable. It seems that you require the extra paperwork so to make it harder to file claim. Is this so you can easier deny a claim??