Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,815
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AVG. MONTH
352
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Protect

    Trawick was an unsatisfactory and disappointing experience.
    Their link does not work for putting in claims, on line.

    When that did not work, I called and got their email; I filed 2 separate medical and photo copied all receipts.
    it is over 10 days now; I have had no response or acknowledgement of my email, nor a claim number.

    Your help in claiming reimbursement for my medical expenses would be most helpful.

    Azra lemp md

    Azra from NY
    Review Received: March 15, 2025
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    4 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Protect

    Waiting to see since claim has been filed. It's been on 7 days since I filed claim. I have heard nothing so far.

    Vickie from VA
    Review Received: March 11, 2025
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Defend

    Called them with questions before leaving. All questions were answered. Did not need the service when we left.

    Diane from FL
    Review Received: March 10, 2025
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Protect

    I couldn’t travel. Filed a claim. It has been six weeks and didn’t get the money.

    Aloka from NY
    Review Received: March 10, 2025
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Armor

    Huong from GA
    Review Received: March 10, 2025
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    0 out of 0 people found this review helpful

    The claim process was straightforward.

    Trawick International policy: Safe Travels Explorer

    I filed a claim with Trawick Jan 7. Took about 4 weeks to get a claim number. I called them twice they are still working on my claim. 2 months later. I am not claiming much but after I sent in all the documents it should not take that long. I hope it’s resolved soon. Thank you for your help!

    Ursula from CA
    Review Received: March 8, 2025
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Protect

    The process of filing a claim and the amount of paperwork required (including credit card statements ‘verifying’ everything even when receipts clearly show costs/payments) is infuriating. The phone numbers, I have 5 different ones to file a claim get me to no one, just an endless loop of the same menu. I do not have the skills to upload documents on my computer. I now have a packet of 50 pieces of paper that I am mailing to them. All for a reimbursement request of $171.00. I have spent HOURS trying to get to the right people, the right forms,?the right documentation. It is ridiculous!

    Ruth from MO
    Review Received: March 8, 2025
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    6 out of 7 people found this review helpful

    Review Updated: 04/05/2025

    I would not purchase this policy again based on claim filing experience.

    Trawick International policy: Safe Travels Armor

    Everything was as it should have been. Thank you.

    Roy from CA
    Review Received: March 7, 2025
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Armor

    A smooth operation.

    Please do not use my name from TX
    Review Received: March 6, 2025
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Easy process to get insurance. Easy to adjust as move along with the planning of our trip; could always add more on as needed.

    GC from MO
    Review Received: March 5, 2025
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    0 out of 0 people found this review helpful