Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,952
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AVG. MONTH
401
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Journey

    So far, so good.

    Ann from WA
    Review Received: March 15, 2022
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Overall, travel insurance was quick and easy to purchase and organize. I'm thankful to have had it, and to have Covid coverage.

    Kelly from MA
    Review Received: March 15, 2022
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    No one has responde to any of our 4 claims made on our 5 week vacation. Just automated messages. Quite frustrating. Disappointed with the overall service. There’s no sense of urgency to give further information. It’s now a waiting game that has not progressed

    Michael from FL
    Review Received: March 15, 2022
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    11 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    The whole process was pleasantly easy! When I needed to add & adjust, the customer service reps at Trawick were polite & extremely helpful.

    Peggy from WI
    Review Received: March 15, 2022
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Thank you

    Florida from CA
    Review Received: March 14, 2022
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    1 out of 8 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Squaremouth and Trawick are good, however at this point it has been2 months since a claim was filed and the only thing we hear is how busy they are. We had to submit in 72 hours yet it’s been 2 months and no response. This is truly the definition of bad service.

    Tom from PA
    Review Received: March 13, 2022
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    19 out of 19 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I had tried to contact customer service via e-mail twice. Received only automated responce with no information how to submit a claim. Would like to get guidlines how to submit claim.

    Roman from NY
    Review Received: March 13, 2022
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Provided the exact coverage I needed at a fair price. Answered my questions promptly.

    Melissa from IN
    Review Received: March 12, 2022
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I had to change the dates of our vacation and contacted Trawick on a couple of occasions. The customer service rep made the changes to the policy easy and seamless. I got confirmation of the changes almost immediately.

    Ian from MA
    Review Received: March 12, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    No clear information how to submit a claim. I need to submit a claim and wanted to ask for advice what category is better to submit it under. Called multiple numbers listed on the ID card, including International, nobody cared to even let me ask my (very simple) question, let alone provide an answer, just gave me a runaround. Terrible experience so far.

    Anna from MA
    Review Received: March 10, 2022
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    13 out of 13 people found this review helpful