Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,952
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AVG. MONTH
401
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Voyager

    No pre-departure contact. During your I was very disappointed with the help or lack of it when I called customer service with my problem (El Al cancelled my flight TLV-VIE 24 February with zero notice). I had to make other arrangements and incurred significant costs. All customer service said was to file my claim within 72 hours…virtually impossible because I lacked information.

    Depending on how Trawick handles my claim my view may change.

    Joe from MD
    Review Received: March 8, 2022
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    10 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Very professional experience in explaining and quickly making corrections to document coverage. Far better than a competing carrier we caught out with blanket exclusion that would wipe out its heavily advertised epidemic coverage. And when caught, issuer and agents simply became incommunicado.
    Trawick is the real travel protection.

    Richard from FL
    Review Received: March 8, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Very informative and helpful

    Robert from NY
    Review Received: March 8, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I filed a claim on 3/2/22 and haven’t heard back since.

    Rebecca from AL
    Review Received: March 8, 2022
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    14 out of 14 people found this review helpful
    Response from Trawick International

    Thank you for your feedback. Your claim has been reviewed and a request sent for additional information. Please be on the lookout for an email from NWTravClaims@cbpinsure.com. The phone number to call regarding your claim is 1-888-352-3169. Thanks so much.

    Trawick International policy: Safe Travels Voyager

    This was my first trip using insurance, primarily medical. Every interaction with Trawick was clear and reassuring. I will use them on every international trip.

    ROBERT from NY
    Review Received: March 7, 2022
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Have not received any updates on claim that was filed two weeks ago other than the confirmation email that it was filed. When I check status online it doesn’t show that I filed a claim.

    Mary from FL
    Review Received: March 7, 2022
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    10 out of 10 people found this review helpful
    Response from Trawick International

    Thanks for your review and feedback. You should have an email from our Claims team updating you that the claim has been approved for payment. Please feel free to reach out to NWTravClaims@cbpinsure.com or 1-888-352-3169 with any questions. Thank you so much.

    Trawick International policy: Safe Travels Single Trip

    Robert from UT
    Review Received: March 7, 2022
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    0 out of 0 people found this review helpful

    Since Jan 31 I have not received any reimbursement nor did they pay up front. Trawick is a scam. I hear nothing from them.

    Trawick International policy: Safe Travels International excl US

    I did not like the fact that due to covid my wife could not come on the trip and I could not take her off the plan . Then if I was to renue which I haven’t because she would still be on said policy . I plan to travel for the rest of the year I am now shopping around for other insurance providers . If you would have simply helped me with my issue I would have continued with your company.

    Danica from Australia
    Review Received: March 7, 2022
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels First Class

    We were happy to have our policy as it was required for entry into Tahiti. We did not need the policy but contacted COVID after returning from the trip. We had to test prior to boarding the plane so have no idea where it came from.

    Doris from CA
    Review Received: March 7, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    We had to cancel our trip due to our dog needing surgery and we were not refunded. No where in the sign up did I see that there were no refunds. I went back and reread the sign up info. We were given a credit for future travel. I am disapppointed!

    Catherine from ID
    Review Received: March 6, 2022
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    3 out of 4 people found this review helpful