Trawick International Travel Insurance Reviews

I had to change my insurance dates due to covid. Then, a week and a half ago, my father died, so I have had to cancel the trip.

When I talked with a lady from Tarwick she was able to answer all of my questions which were many because I'd never purchased travel insurance before. I had tried to get some a few years ago & couldn't get clear answers to my questions. Therefore, I didn't buy any. In todays world I feel I will need some everytime I travel internationally. Now I know where to buy it.

When calling customer service, I waited on hold for over an hour before I gave up. They never did come on the line.

I am not sure that is who I am with. My policy says Nationwide. But so far, I have not heard anything from them. I put the request in last week (online) and if nothing else, expected an e-mail or phone call.

Well covered and easy to consume policy.

I cancelled my trip on December 26, 2021 for a Mexico vacation which was to depart February 12 and return February 17, 2022. I contacted them numerous times to ask for a refund since I was not going to use the insurance. The first call I was told that I should reach out to Squaremouth. I heard back from Jacob Handon on January 2, 2022. (Policy No 1181447) He referred me back to Trawick.
Very difficult to speak to a representative. I feel I should have been reimbursed since I would not have used the policy. Cryptic emails from Trawick and no help at all. I've used Squaremouth previously and have had good results. I was surprised and disappointed at the service and result.

At this time Trawick is processing a lot of claims and response to my claim is taking some time. I can say this is concerning with the amount of money I am trying to have returned for the cruise I was unable to take due to COVID. I have also called and it takes a significant amount of time to talk to and agent.

I filed a claim on January 6th and two months later have heard nothing back other than an automated acknowledgment of the claim receipt. Multiple phone calls where never answered even though I was on hold for more than an hour each time. I called several numbers, including Trawick, your claim processing company and Nationwide Insurance and no one could provide any information on the claim. The best advice I received was from Nationwide, which had not yet received the claim from your agent, that was wait an additional 90 days to bother to call the your claim processing firm as it was experiencing long delays in processing claims.

The policy was easy to get and affordable. Customer service did a thorough job explaining the policy, and limits of coverage.
I did not have a claim so am limited on total experience.