Trawick International Travel Insurance Reviews

Filing a claim online as they prefer is not all that user friendly
I am 75 years old and I am not a computer whiz. Trying figure out what a PDF file is and where
it's located then upload to the online form not working for me
I mailed all the info to the address supplied
it also was not clear that all policy numbers required for filing a claim and going to the web site to download the manual information
was not that clear After an e-mail to Trawick I was told all numbers were on the insurance card and not the form from Squaremouth.
When I got the policy from Sqauremouth I printed where I was covered for Covid cancellation or delays
I tested positive for Covid on Feb 2 the day before my departure to Europe of course I could not go
Will be interesting to see how my claim is handled
As to Squarmouth the customer service was great as I talked with an agent of your since, I have VA health care
and it does not work out of the US I always purchase health insurance when traveling outside the USA
and have used Squaremouth many times
It was you agent that suggest the Covid rider I sure appreciate that assistance

Our original trip was postponed. Trawick customer service was able to move coverage to the rescheduled dates without any problem at all. It was an easy transaction. Fortunately, our trip went as planned on the rescheduled date and there was no need to file a claim, We're using Trawick again for another upcoming trip.

We purchased this policy largely in case Covid interfered with our plans. The website was easy to use but at the time we purchased it, there was no warning saying that the coverage would be negated if the country we visited closed it’s borders. That disclaimer was added after our purchase and when I emailed the company to ask about what would happen in that circumstance, the response wasn’t particularly helpful. Luckily, we didn’t need the coverage anyway and our trip went smoothly.

The only reason I rated a 4 star is that I was trying to make some changes (with travel changes) and could not reach anyone over the weekend. I did finally get a call back on a Monday and all was resolved.
Thank you,

Plane was delayed 3+ hours due to mechanical failure resulting in missing connecting flight. Airline initially could not provide any solution to accommodate entire group. Solution was to bus group to final destination arriving 1:00 am , 4 hours behind scheduled arrival.

Contacted Trawick customer service and basically was told nothing they could do. Was told to deal with airline. Understandable, but I asked about the policy clause regarding delayed air flight thinking it was going to be necessary to book another airline and/or rent a car. Wanted to know if I was going to be reimbursed. Customer Service person not helpful at all, in fact bordered on rudeness.

You can see I have been a pretty good customer of Squaremouth and Trawick over the past several years. This was the first time I actually was looking for some assistance.

Disappointed.

Jeff Wolpert

Was on hold for almost an hour to talk to somebody. Once they answered, the service rep was friendly, professional, and helpful. My question was answered in less than one minute.

The flight for the second leg of our trip from Dallas to Roatan was delayed by American Airlines for 21 hours due to weather in Roatan. The airline insisted it wasn't their fault, so wouldn't provide any meal vouchers or overnight accommodations. I called Trawick's 24-hour assistance number and spoke to someone, who said I'd have to speak to a customer service rep at the regular number and transferred me. I waited on hold for over 30 minutes for someone to come on the line, finally just giving up in frustration. I later called back and again waited on hold for over 25 minutes before finally speaking to someone who wasn't particularly helpful to my situation, although they were at least able to clarify what was covered under the policy. When I commented that the company's hold times were ridiculous, she said that they were woefully understaffed and when I asked how long it might take before I saw a resolution to my claim, she said they were currently working on claims from late October! Not sure if this experience is indicative of the whole industry, or just Trawick, but I'm not likely to choose to work with them in the future--and I haven't even seen how they handle my claim yet!

I had to call to have my policy documents sent, otherwise no problems.