Trawick International Travel Insurance Reviews
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Overview
Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
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“Trawick International policy: Safe Travels Explorer
I filed a claim with Trawick Jan 7. Took about 4 weeks to get a claim number. I called them twice they are still working on my claim. 2 months later. I am not claiming much but after I sent in all the documents it should not take that long. I hope it’s resolved soon. Thank you for your help!
Ursula from CAReview Received: March 8, 2025Was this review helpful?4 out of 4 people found this review helpful“Trawick International policy: Safe Travels ProtectThe process of filing a claim and the amount of paperwork required (including credit card statements ‘verifying’ everything even when receipts clearly show costs/payments) is infuriating. The phone numbers, I have 5 different ones to file a claim get me to no one, just an endless loop of the same menu. I do not have the skills to upload documents on my computer. I now have a packet of 50 pieces of paper that I am mailing to them. All for a reimbursement request of $171.00. I have spent HOURS trying to get to the right people, the right forms,?the right documentation. It is ridiculous!
Ruth from MOReview Received: March 8, 2025Was this review helpful?6 out of 7 people found this review helpfulReview Updated: 04/05/2025
I would not purchase this policy again based on claim filing experience.
“Trawick International policy: Safe Travels ArmorEverything was as it should have been. Thank you.
Roy from CAReview Received: March 7, 2025Was this review helpful?0 out of 0 people found this review helpful“Trawick International policy: Safe Travels ArmorA smooth operation.
Please do not use my name from TXReview Received: March 6, 2025Was this review helpful?0 out of 0 people found this review helpful“Trawick International policy: Safe Travels First ClassEasy process to get insurance. Easy to adjust as move along with the planning of our trip; could always add more on as needed.
GC from MOReview Received: March 5, 2025Was this review helpful?0 out of 0 people found this review helpful“Trawick International policy: Safe Travels ProtectSubmitting the claim has been aggravating as their documentation demands are unclear and excessive. Also, they said 15 days to review, then 30, then up to 60, and now 20. It's been over a month and no settlement yet.
Catherine from NMReview Received: March 4, 2025Was this review helpful?7 out of 7 people found this review helpfulReview Updated: 04/01/2025
Confusing, uninformative emails necessitation phone calls, excessive requirements for documentation, and 6 weeks to process a simple claim for $500. I will not use them again.
“Trawick International policy: Safe Travels VoyagerThere are significantly less costly insurance options and the fact that you can’t cancel this policy prior to your trip for at least a partial refund is extremely disappointing.
Andrew from TNReview Received: March 4, 2025Was this review helpful?3 out of 3 people found this review helpful“Trawick International policy: Safe Travels ProtectWas told by customer service that a member card would be sent to my email. It never arrived. I was planning to file a small claim, but the process was so convoluted that it wasn't worth the time or effort. Probably, that is their plan.
Not Happy from MOReview Received: March 3, 2025Was this review helpful?4 out of 4 people found this review helpful“Trawick International policy: Safe Travels ExplorerVictoria from PAReview Received: February 26, 2025Was this review helpful?2 out of 2 people found this review helpfulSeats were purchased on two of my flights. One flight was cancelled and insurance stated reimbursement for seat purchase was not covered. 2nd flight my seat was given away without explanation and insurance stated reiwas not covered.
Why have insurance?
Never will use this company again“Trawick International policy: Safe Travels ProtectSurego is reviewing my claim now. After purchasing cruise tickets and getting insurance my wife was diagnosed with stage 4 pancreatic cancer. We didn’t do the cruise and I notified them. My wife passed 2/18/25. Waiting to hear from Surego. Any help or suggestions is welcomed.
Best Regards,
James StringfieldJames from OHReview Received: February 25, 2025Was this review helpful?7 out of 9 people found this review helpful