Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,971
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AVG. MONTH
408
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Journey

    Someone was supposed to call us back as of 12/31/2021 ok contact has been made yet. Called again 1/1/2022. Still no response.
    My number is 713-557-8208 Or my husband is Paul Schneider 713-557-0755.

    Lisa from TX
    Review Received: January 8, 2022
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    6 out of 6 people found this review helpful

    Review Updated: 03/02/2022

    Our claim has not be handled nor have we been contacted. This has been going on since December 31, 2021.

    Response from Trawick International

    Hi Lisa, thanks for making us aware of this. I spoke with our claims team and understand that the necessary form has been sent to you to begin the claim process. If you did not receive it or if you need anything else, please let us know. Thank you for choosing Trawick International!

    Trawick International policy: Safe Travels First Class

    It's very challenging- the online claim form isn't working correctly and I haven't been able to reach anyone by phone and only got a generic email response to my question

    Elisa from IL
    Review Received: January 8, 2022
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Trawick international is not answering or returning calls. When I enter the policy number on the site the automated message gives when you call in, it says the policy is not recognized. I'm incredibly frustrated.

    GC from CA
    Review Received: January 7, 2022
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    10 out of 10 people found this review helpful
    Response from Trawick International

    Thanks for your feedback and bringing this to our attention. We are sorry to hear your experience has been frustrating. Our claims team informed me they reached out and the necessary form has been sent. You should be set now, but please let us know if you need anything else. Thank you for choosing Trawick International!

    Trawick International policy: Safe Travels Explorer

    I have called and left messages with Trawick. Their voicemail to tell you the emails and websites to move forward
    with claims is spoken soooooo fast, that I cannot understand where to send anything. When I hunt on line on how to initiate
    a claim, it is not 100% clear. I have tried to speak to someone, but am prompted to leave a message.
    I have left messages and still, no one has contacted me.
    I have 4 claims to file as we had to leave our vacation early as one of our travelers tested positive forCoVid.
    If you could help me on how to start these claims, I would appreciate it!

    Fred from TX
    Review Received: January 5, 2022
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    16 out of 16 people found this review helpful
    Response from Trawick International

    Hi Fred, Thanks for your feedback. Our claims team has reached out and also sent the appropriate form to get your claim started. We hope this helps; if you need anything else, please let us know. Thanks for choosing Trawick international!

    Trawick International policy: Safe Travels Explorer

    The customer service rep I spoke with when choosing our policy was very helpful in providing accurate, cost effective information.

    Tina from IL
    Review Received: January 5, 2022
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Justin from CA
    Review Received: January 5, 2022
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    0 out of 0 people found this review helpful

    It was a little slow -- took over 3 months, but I was paid interest and the claim was expedited after two phone calls. Also understandable since travel cancellations have been so crazy.

    Trawick International policy: Safe Travels Journey

    I cancelled my trip and the insurance.

    Ellen from MA
    Review Received: January 4, 2022
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    1 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    Glad I found Trawick through Forbes

    Rita from NY
    Review Received: January 4, 2022
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    1 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    My family tested passive for covid 2 days before the trip. I called the company countless times and was never able to speak. I made a complaint through the internet and I've been waiting for them to get in touch with me, it's already been 2 weeks.

    Israel from FL
    Review Received: January 4, 2022
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    19 out of 20 people found this review helpful
    Response from Trawick International

    Hi Israel, thanks for your review and for bringing this to our attention. We apologize for any frustration caused by not being able to get through. I spoke with our claims team and was informed that your claim has been completed. If there is anything else you need, please let us know. Thank you for choosing Trawick International!

    Trawick International policy: Safe Travels Voyager

    I called with questions regarding selecting the best policy and options for my travel needs. The young woman was very helpful and knowledgeable and guided me to a personalized choice. It was a good interaction and I traveled more comfortably knowing my Squaremouth policy had me covered.

    Daniel from PA
    Review Received: January 4, 2022
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    2 out of 2 people found this review helpful