Trawick International Travel Insurance Reviews

I called in distress on Dec 26, they sent me to a phone number that mentioned that they were closed. Left a message.
A rude lady called me at 7am 2days later and said she was from a company i never heard of (coordinated benefits) without any of the information I left in my the voicemail, asking me for personal information.
When I said i don’t know them I only know trawick and squaremouth she didn’t have anything else to propose. I have been leaving messages since and no one is getting back to me…

I needed to add an extra day to my trip and I called the number provided and it was very easy and no extra charge.

I am waiting to hear back on the small claim I made. If I read the policy right, I was entitled to get up to $400 in reimbursement if my luggage was delayed. I had bought the policy to cover potential Covid issues, but submitted a claim for $24 for a pair of shorts that doubled as a bathing suit, since when my luggage was delayed by over 24 hours (and all I had were the jeans I flew down in from Chicago to Cancun). Hope to hear soon on the claim, but the process to purchase and the response from customer service was very helpful

I was disappointed to find that non of the international numbers Squaremouth has listed actually work when trying to dial in from outside of the US. I had an extremely difficult and frustrating time trying to get a hold of Trawick and Squaremouth while traveling outside of the US. I was forced to call a family member in the US and have them 3rd party call Trawick and Squaremouth while I was sick with Covid. It was a miserable and unnecessarily complicated process.

I submitted my claim by priority mail over two weeks ago now and have not heard back. This is unacceptable.

I wanted trip insurance due to the cost of our vacation and the elements of 3 family groups. With Covid, I needed that back up plan if the trip did not happen.

The whole claim process has been ridiculous and quite frankly, feels fraudulent. I have not even been able to submit an email for the past two weeks because of something down on your system. Response from customer service is essentially nonexistent. When I do speak with someone, the conversation is filled with excuses about how overworked and understaffed your company is.

My original trip was cancelled last year. I had no problem with Trawick getting the policy transferred to our trip last week. Very cooperative and friendly on the phone. I have used Squaremouth in the past and will use there service again In the future !!

I'm attempting to file a claim. However, website is not accepting my policy/member ID. Very frustrating!

I've also called many times--multiple numbers, with no return calls. Please advise!!