Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,971
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AVG. MONTH
408
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels First Class

    I had some questions about Covid coverage.
    I was able to get the answer promptly. The staff was very pleasant and helpful

    Pareed from AZ
    Review Received: December 28, 2021
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    3 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Very helpful customer service; great rates!

    Michael from WA
    Review Received: December 27, 2021
    Was this review helpful?
    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I suffered a serious injury in Puerto Vallarta, Mexico (100% ruptured quadracep tendon). Emergency surgery required. There was an issue between the hospital and On Call, Trawick International. On Call provided us with Trawick's International number. The hospital claimed Trawick had not honored claims in the past and they would not speak to or submit documents to our insurance company. After a 36 hour surgery delay, due to this impasse, I was ultimately required to pay cash for the surgery out of pocket and seek reimbursement from Trawick (Nationwide). Trawick's International representative emailed us the claim forms and said we would have to file direct with Trawick. We have assembled the required documentation and are sending the Claim form to "Travel Insurance Claim, Nationwide Insurance Company, Tampa, FL., on December 27, 2021.

    Feel free to contact me with any questions or assistance.

    Michael Todd

    Michael Todd from AZ
    Review Received: December 26, 2021
    Was this review helpful?
    27 out of 27 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    So far so good! I will have some feedback after I get my claim completed!

    Sandra M. from TX
    Review Received: December 26, 2021
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    0 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I can better comment after my claim is completed by Trawick.

    Patricia from PA
    Review Received: December 24, 2021
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    1 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Journey

    First time filing for having to cancel trip.
    Not sure handled correctly. Sent information to travel with Alan
    Asked them for receipt of trip,
    nothing from them as of this date.
    Appreciate your help and assistance in getting filing done correctly.

    Thank you! Caldonia Brownell

    I am sure my rating will go up as I get help!

    Caldonia from GA
    Review Received: December 24, 2021
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    2 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Journey

    We have purchased many policies through SquareMouth. We have not made a claim, but are happy to have the piece of mind we have coverage, if needed.

    Ann from MI
    Review Received: December 23, 2021
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    0 out of 5 people found this review helpful
    Trawick International policy: Safe Travels First Class

    We had several questions band each one was answered. We will definitely use this service again.

    Joanne from SC
    Review Received: December 23, 2021
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I have not been able to get an official claim form. I have been trying to get t ahold of their customer service and I have been unable, after multiple calls .

    Billy

    Billy from CA
    Review Received: December 22, 2021
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    15 out of 16 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    they were very helpful in explaining what we would be insured for should we have issues with Covid.

    Elizabeth from NJ
    Review Received: December 22, 2021
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    0 out of 2 people found this review helpful