Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
Calendar icon
SINCE 2012
289,971
Calendar icon
AVG. MONTH
408
Total Reviews
Star icon
SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
  • Filter By
    Filter
    Sort By
    Sort
  • Trawick International policy: Safe Travels Explorer

    The customer service people were fabulous. I talked to them before my purchase to make sure I was covering what I needed and they were very very helpful.

    Catherine from OH
    Review Received: December 22, 2021
    Was this review helpful?
    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    They were prompt and pleasant in helping me move.my policy from a cancelled trip this year to a new cruise in 2022. no money lost despite my trip being cancelled due to COVID outbreaks

    Linda from VA
    Review Received: December 22, 2021
    Was this review helpful?
    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Required medical care on last day of the trip, experiencing difficulty trying to reach the claim department. Trawick customer service department unable to provide assistance. Will not use them as a provider in the future.

    Harold from MA
    Review Received: December 21, 2021
    Was this review helpful?
    12 out of 14 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Getting ready to print out our hotel receipt that we had reserved in Orlando, Florida that we didn't make it to due to my seizure during our layover in Atlanta, Georgia airport. My husband called your company when we got back home to Kansas and the lady was so helpful answering his questions. We have bought travel insurance many times for our cruises. Never have used it thank goodness until now. Your operator was very patient and caring and emailed the forms we needed to fill out immediately. Her customer service was amazing and comforting to my husband during this stressful time time while we figure out why i had a seizure. Thank you .

    Christine from KS
    Review Received: December 21, 2021
    Was this review helpful?
    5 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    The customer service agent clearly outlined the benefits and drawbacks of the policy I purchased. When our trip was changed by the airlines, it was easy to extend the coverage. I will look forward to using this travel insurance company again on future trips.

    Janice from WA
    Review Received: December 21, 2021
    Was this review helpful?
    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Journey

    When I initially called I was not able to speak to a representative. I did get a call back, but it was roughly two days later. The rep did send the claim form we needed by email right after I spoke with them. Overall, not too bad an experience.

    Robert from ID
    Review Received: December 21, 2021
    Was this review helpful?
    5 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I attempted to contact this company, and never got a returned call. Our flight was canceled the morning we were to head to florida for our cruise. We had to return home, get our car, and drive 3 hours to Phoenix to catch the second leg of our trip. If you can reimburse me, great, if not, don't bother contacting me. I will NEVER use this insurance again

    Kelly from AZ
    Review Received: December 21, 2021
    Was this review helpful?
    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Finding a policy among your online offerings, that satisfied the BVI requirements, was pretty easy. Still, I'm glad I didn't need to file a claim.

    David from CA
    Review Received: December 20, 2021
    Was this review helpful?
    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I’ve been waiting over 6 weeks for my claim.

    Patricia from WA
    Review Received: December 19, 2021
    Was this review helpful?
    9 out of 9 people found this review helpful

    Review Updated: 01/21/2022

    The claim is still not settled. They keep wanting more and more information over $600

    Trawick International policy: Safe Travels Journey

    WE have moved our trip and our new dates were already confirmed with your company.
    I am a bit uneasy to have received this email.

    Christopher from IN
    Review Received: December 19, 2021
    Was this review helpful?
    2 out of 2 people found this review helpful