Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
292,488
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AVG. MONTH
497
Total Reviews
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SINCE 2012
3,751
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,751 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2145
  • 4
    702
  • 3
    405
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Voyager

    I filed my claim in August and it’s been nonstop runaround and no answers and people have been anything from unhelpful to downright rude. I had mail sent to my home with my traveling companions name on it so it got returned by USPS and I haven’t even been successful it asking them to resend it despite multiple attempts. Wouldn’t recommend.

    CL from MA
    Review Received: December 3, 2021
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    12 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Our outbound flight on Monday from Colorado Springs was canceled. We had to move to a Sunday afternoon flight to Dallas and stay in a hotel that night awaiting our connecting flight Monday morning. None of the insurance covered this weird turn of events. Very frustrating. The agent told me I had a very slim chance of getting any reimbursement for the hotel stay. Why bother buying insurance??

    Sylvia from CO
    Review Received: November 29, 2021
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    19 out of 23 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    none

    JOSEPH E URSO from PA
    Review Received: November 29, 2021
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    1 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I only had experience with Customer Service and he was fantastic. He answered all questions, helped me to understand what policy I needed. Excellent Customer Service.

    EMO from SC
    Review Received: November 28, 2021
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Journey

    My wife's brother passed away unexpectedly the day we were to leave on our trip. I completed the claim and mailed it yesterday.

    Clayton from CA
    Review Received: November 28, 2021
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    4 out of 14 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I always been pleased with your service, thanks!

    Anne from CA
    Review Received: November 28, 2021
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Information and options were discussed thoroughly and in a clear concise manner. Representative was friendly and professional and I was confident in getting the best policy for my trip.

    Karen from IN
    Review Received: November 26, 2021
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Tour provider cancelled trip because they were concerned that a change in my medical treatment put me at too great of a risk for deep jungle trekking. But they won't reimburse me for the non-refundable portion, even though the insurance was supposed to cover both preexisting conditions and tour cancellations.

    Anonymous from OR
    Review Received: November 25, 2021
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    27 out of 27 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Still waiting for my claim to be processed. My wife was injured in an accident in Spain requiring immediate return to the USA and surgery. I filed my claim in September, but am still waiting for it to be processed.

    John from CA
    Review Received: November 25, 2021
    Was this review helpful?
    19 out of 19 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    My Travel plans were cancelled due to unexpected events. We filed a claim but have not heard anything.
    Thanks

    Harold from FL
    Review Received: November 25, 2021
    Was this review helpful?
    19 out of 21 people found this review helpful

Last updated: July 9, 2026