Trawick International Travel Insurance Reviews

filed claim mid December due to medical emergency
called twice and now its 1/22/25 and am s till waiting for payment

We selected Trawick International as our insurance provider for an intended trip to Ecuador. Three days prior to departure, my father-in-law passed away (a covered event under the policy). We were fortunate to have insurance coverage for death of a family member.

On or about November 25, I submitted the required paperwork. I have continued to follow-up with Trawick, only to be given vague answers as to the status of our claim. Comments to the effect that the claims examiners are behind because of all the recent hurricanes, and that claims are taking anywhere from 60-90 days to process. I was not able to speak with a claim's directly, although I did try on several occasions. (I have made notes on each of our telephone calls, and would be willing to share that with SquareMouth should they desire).

Finally, today, January 17, I received my first e--mail correspondence from Surego (the claims processing unit of Trawick). They suggested I needed to provide to them with a breakdown from our tour operator as to the expenses. I re-sent the initial booking confirmation showing what was included, what was excluded and the total of the tour. The tour agency did not provide a "breakdown". (Which I would suspect would be no different if I requested information from a Cruise Line or other tour operator providing a tour).

The lack of communication provided by Trawick is unacceptable. The timing to get to this point is also unacceptable. I have asked Trawick to contact me via phone so that we can discuss directly - I remain cautiously optimistic that this issue will get resolved to my satisfaction, however at this point I am not holding out hope.

I have used SquareMouth several times to secure travel insurance. I have recommended them to many of my friends as well. I understand that this issue is not directly with SquareMouth, however I will be more diligent when selecting our next travel insurance provider.

Claim 221568

Claim Examinar GM
Nationwide Travel Claim

I don't understand why you keep requesting me the same documents or information already sent:

About the Proof of Cancellation/Refund $559.91:
I didn't make any cancelation refund request to the airline, since I was unable to travel due some medical conditions named at the Physician's Statement (see attachment included). Besides, I was cover by an Insurance Travel which includes a travel cancelation due sickness. Also, the ticket wasn't refundable.

At the attachment Claim Insurance Travel A, you could read that I waved to make any future claims to the airline.

I already have sent to you the Travel Ticket Receipt paíd in cash.

I hope this time everything have been clarified. I have received and answered several emails about this claim.

Please, make a final determination about this claim, with the documents and information already sent.

IT SEEM THAT YOU DON'T HAVE THE OPPORTUNITY AND WILLING TO UNDERSTAND WHAT I HAVE BEEN WRITTING.
PLEASE, SEND THIS CASE TO THE DISPUTE DEPARTMENT AND ASK THEM TO CONTACT ME BY EMAIL.

Thank you.

Luis Young

While I did not need to make a claim or use any of the services on my recent travel, I did contact customer service to change the date that coverage would begin and it went very smoothly. I always use Squaremouth for travel insurance and I have bought policies issued by several companies through the years. My experience has always been good.

Mailed claim to Tampa address for Nationwide on Wed., Jan. 8, 2025 after calling the customer service number on or about January 2, 2025, the lady answering the customer service number sent the claim application documents to me via email. I had an appointment with my physician on January 8, 2025, and I took the physician's statement from your claim form to him and he completed it while I was at his office and I mailed the completed application on that same day. Carl Rassler 1/12/25

I suppose I felt more relaxed knowing that if something went amiss, we were covered.

I found the procedure of acquiring my insurance coverage very painless. It was done online very quickly and the cost very affordable. I have recommended squaremouth yo several of my friends!

Thank you!

Dorothy

We have traveled on several international trips with different travel insurance companies purchased through SquareMouth. This is the worse travel insurance company that we have dealt with. Do not purchase a travel insurance policy from Trawick International. We submitted two separate claims for trip delay and baggage delay. Together both of these claims would be under $1,000.00. I can't imagine dealing with Trawick on a substantial claim under this policy.

The baggage delay claim was never acted on by Trawick until after we had filed a formal complaint with the Idaho Department of Insurance. At that point Trawick finally acknowledge it was a valid claim and that there was coverage under the policy. This should have ended the matter except Trawick pointed to language in a completely different policy than we had purchased in determining the amount of coverage, effectively reducing our benefits in half. After months of delay and having to go to the time and effort to file a formal complaint it is bad faith on the part of any insurance company to finally admit coverage and then rely on a policy language from a different policy to reduce the benefits.

The trip delay claim was addressed by Trawick before any formal complaint had to be filed against them. Our trip had two significant delays, the first was a late departure from Boise, Idaho for a connecting flight in Denver, Colorado. Trawick relied solely on this delay in denying coverage since the delay did not exceed 12 hours. They never addressed the delay that occurred when we eventually reached Frankfurt, Germany and were unable to get a flight to our final destination of Salzburg, Austria, until approximately 30 hours later. This delay would be covered under our policy but it was never addressed by Trawick even though extensive documentation was submitted in support of the claim.

Based on our experience we would hope that Trawick not be recommended as a reputable insurance company provider by SquareMouth.

I have sent at least three emails regarding the status of my claim that no one from your company has responded to. I called approximately two weeks ago and was told that because of the storms in Florida and North Carolina you were running behind processing claims. I would like to know the status of my claim. Thank you

I submitted my claim and then received an email requesting that I submit additional documents. I had already submitted most of those additional documents, but I re-submitted them as requested. Other than that, the claims process has been straight-forward and I am waiting for a response.