Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,993
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AVG. MONTH
414
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Journey

    The customer service rep answered promptly. They easily resolved my issue to my satisfaction

    Virginia from OR
    Review Received: October 17, 2021
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Peggy from CA
    Review Received: October 17, 2021
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    1 out of 1 people found this review helpful

    There was a long delay in determination of our claim, a full two months from when they received the request and all information. I realize this was due to COVID issues and accept the final determination but I think the delay was too long. This would not prevent me from purchasing a policy from Trawick again if it seemed the most cost effective for the trip.

    Trawick International policy: Safe Travels Journey

    Needed to make a change to extend the coverage by 1 day because it was changed last minute. Due to the timing of the notification of change (Thursday night) and our flight times (Friday morning) we were unable to contact anyone during business hours on the Friday we left. Could not get in touch with anyone except the emergency line once we were out of the country and they could not assist with the request. Sent an email and received no response. There is no one available at Trawick after hours or on weekends to make changes to the policy. I will never, ever use them again.

    Staci from AL
    Review Received: October 17, 2021
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    13 out of 13 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Customer Service answered questions regarding the policy which enabled me to select one that met our needs. We did not need to file a claim, thankfully, so can’t comment on that aspect.

    Nancy from PA
    Review Received: October 16, 2021
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Claim fully paid, but took a couple of months. Also very old technology - I had to email a word document zip file of my receipts (!!) and no way to check status online

    Michael from TX
    Review Received: October 16, 2021
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    10 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    My go to provider for all travel insurance needs. When I have questions, customer service is always great.

    Michael from FL
    Review Received: October 16, 2021
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Journey

    We purchased this insurance on line to protect us on our cruise to Alaska. The process was easy and fairly straight forward. Fortunately we didn’t have to use it but the peace of mind that having it gave us was worth the price.
    Thank you

    Bruce from WA
    Review Received: October 15, 2021
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Customer service answered all my questions to my satisfaction.

    Laura from TX
    Review Received: October 13, 2021
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    The policy was easy to find and what I needed at a fair price. I hope my claim experience is equal to my buying experience.

    Angela from OH
    Review Received: October 13, 2021
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Seems to be a good company, had to change dates a few times.

    Jeff from CA
    Review Received: October 13, 2021
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    0 out of 0 people found this review helpful