Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,993
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AVG. MONTH
414
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Explorer

    Customer service was short and rude with me. Did not explain my options. Had to go a do the research myself. Would not use again.

    Mari from OK
    Review Received: October 12, 2021
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    5 out of 6 people found this review helpful
    Trawick International policy: Safe Travels First Class

    My experience so far has been neutral. I notified Trawick by email of my situation and that I would be filing a claim. I received back an acknowledgment of my email and that is the only communication so far. I am still in Italy, hoping to be able to return to US in next few days. Once home and settled, I will go through my notes and receipts and file appropriate claims. I would appreciate a follow up from you in several weeks as to my claim experience.
    Thank you

    Pam from NC
    Review Received: October 12, 2021
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    They helped me find a hospital and work through everything.

    brian from AZ
    Review Received: October 12, 2021
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    The airline changed our dates and we were easily able to change the insurance coverage dates.

    Elizabeth from MN
    Review Received: October 11, 2021
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Clear information about coverage so we could compare different policies easily

    Ed from NC
    Review Received: October 10, 2021
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Language is not clear on what is covered and not covered given Covid situations so had to call for clarification other than that was best priced insurance I found that we did not need

    RICK from TX
    Review Received: October 10, 2021
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Phone Contact with representative very helpful.

    diane from OH
    Review Received: October 10, 2021
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Your staff was very helpful in my choosing of a specific policy.

    They mailed me the policy very quickly and I must say the price was very reasonable.

    I would recommend this to others. As a matter of fact I have another policy with you for an impending trip in November.

    Katherine from NY
    Review Received: October 9, 2021
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Journey

    My traveling partner had a stroke so she cancelled. I called your company and asked them if they would pay the single supplement. They told me I had to file a claim to find out. I filled out my part of the claim and sent it to you but then my traveling partner refused to fill out her part because of privacy issues. So I called and said I would not be filing a claim because I could not get all the information that they requested. They told me at that time that I would get a voucher for my money for future trips. However, later the called to tell me that I had filed a claim?????? I DID NOT FILE A Claim!!!!!!! I did not have the intormation to complete my claim. This is the biggest bunch of crooks I have ever been scammed by. I did not file a claim I told them to just forget about it because I was going to cancel. I did cancel my trip. I will NEVER purchase your insurance again and I will tell all my friends how you scammed.Me!!!

    Kathy from AZ
    Review Received: October 8, 2021
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    8 out of 11 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I felt the price was high, but due to Covid, it was my first time purchasing a travel policy

    Marijane from MI
    Review Received: October 8, 2021
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    0 out of 0 people found this review helpful