Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
292,488
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AVG. MONTH
497
Total Reviews
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SINCE 2012
3,751
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,751 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2145
  • 4
    702
  • 3
    405
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Explorer Plus

    Process for refund of cancelled cruise was complicated and no agency was of amy help. Will not purchase from you again.

    Louis from NC
    Review Received: October 4, 2021
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I filed a claim 6 weeks ago and have yet to hear from them after multiple calls and email inquiries.

    Scotty from CA
    Review Received: October 3, 2021
    Was this review helpful?
    14 out of 14 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Easy to purchase. Better coverage than what the cruise line offered.

    KB from FL
    Review Received: October 3, 2021
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I've heard nothing regarding the claim submitted I submitted a month ago. It was for a much lower dollar amount than expected, because the owner of the rental home surprised us and gave us a full refund against policy. We are unable to resolve the airfare, however, and cannot use a credit because my husband is very ill.

    GME from IL
    Review Received: October 1, 2021
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    7 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    All required paperwork for claim mailed to Trawick in mid-August. No response to date as of end of Sept.

    Denise from NJ
    Review Received: September 29, 2021
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    The assistance during our trip was fantastic. However, since arriving home I am not able to reach anyone to file a claim. I have left several messages and also sent am email. No one has contacted me to answer some questions to file a claim. Please help. 9548682233

    Dava Baez from FL
    Review Received: September 28, 2021
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I called yesterday to ask about abilities to file file a claim I was given another number to reach, as the number I had on the documents would not get me through to a person. I then called 2 other provided numbers as well as the one supplied and have still not been able to get ahold of a claim representative. I am hoping to get through to someone today.

    Nicole from CA
    Review Received: September 28, 2021
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Complete rip off, will never use this company again.

    Ashleigh from DE
    Review Received: September 28, 2021
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    5 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Due to the fires in California, I changed my travel plans as I was able to cancel reservations that were in the fire areas and change my travel to an area that wasn't affected. I contacted Trawick prior to my departure to see about changing my dates of travel. They easily added on my 3 extra days of travel and since I was able to cancel some of my more expensive travel expenses directly they also allowed me to decrease the coverage amount and therefore the cost of my plan saving me money. I was quite pleased with the experience.

    Cheryl from IL
    Review Received: September 28, 2021
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    No info has been sent or any contact since the initial claim was made.

    Rafael from OH
    Review Received: September 28, 2021
    Was this review helpful?
    4 out of 4 people found this review helpful

Last updated: July 9, 2026