Trawick International Travel Insurance Reviews

Purchase was easy and straight forward. There was a mistake (my fault) with the date of birth. But a quick email to Trawick and they corrected with no problems. Would buy again from Squaremouth and Trawick.

The purchase experience was good. Claim experience : Very poor.

Everyone would prefer not to file a claim. However, in spite of being fully vaccinated and masking up, I ended up with a breakthrough Covid infection and we had to cancel our trip to Chicago and make a claim for the airfare (all else cancelled without penalty).
Filing the claim was not too difficult. The person I spoke to emailed a list of all documents required which stated to allow 2 weeks for review and that the claim and documents could be filed as a reply to the email. All done on July 28 2021

I figured I'd give them a month. September 9 (more than a month later) and no response. On calling and being put on hold for a while, I was told that there was a backlog and they were now "looking at claims filed towards the end of July". That could be any time after the 15th of July. The person could not tell me how much longer it would be. And this is only for the initial review. If they require additional documents that will naturally delay it further without being told whether you are at the bottom of the pile again.

The other concern is that we bought the insurance on the SquareMouth site, the travel insuring company was Trawick, the insurance underwriter was Nationwide and there's a fourth company handling the claim : CBP.

The reason I went through Squaremouth was because the insuring company offered cancellations if you contract Covid even though it is a known event. Have to rethink whether I want to go through Squaremouth again or just directly with Nationwide or go back to Insuremytrip.

Thank you for the follow up and checking on my experience. The best news is that the trip went flawlessly and will not be filing a claim. Trawick had the best coverage for the price. What I was looking for.

Avoid!

I filed a claim on the website. It says it can take 15 just for the claim to appear online. I have tried 3 days now to reach their claims number, waiting for an hour+ each time and never reaching anybody. I guess that's one way to make sure you never have to pay a claim!

I will never, ever use Trawick again. What a disgrace.

Contact me vía email pls :)
moisesarauz10@gmail.com

Customer service sufficient but person didn't go beyond minimum to help me decide what to purchase.

The representative, both of them, helped tremendously. The one rep explained everything to me when I asked questions which in return is why I purchased the insurance.

The insurance seemed to be a good value and I didn't have to make a claim.

Thankfully our trip went well and the insurance was not needed and, but it gave us a sense of security knowing we had it . I actually referred a friend to you today as well as they are going to Cancun this weekend also.