Trawick International Travel Insurance Reviews

We unfortunately had to cut our trip short because of an accident my husband had where he broke his wrist. We could not continue our tour.
I made a claim beginning on Oct 2 while still in Europe with additional paperwork and online claim completed on Oct 11, 2024. I have still not received any communication directly from Trawick. I had to call after 1 month, around Nov 11 after seeing that my claim had not moved in the pipeline. I was told it was then being expedited and would take another month. On Dec 27, 2024, I called customer service again who agreed it still had not been looked at but would expedite to another group with expected update in 22 days. This all seems like a delay tactic. I am very disappointed with the service provided. Please help me with getting my claim paid. Our expenses are all legit. Currently I would not recommend Trawick as a travel insurance provider.

I was suffering from jet lag so did not read policy. I erroneously thought I would get $100 for baggage delay but did not purchase anything during 27 hour delay. I was not given any $ but it would have been nice for them to inform me of that and why instead of just ignoring my claim.

Claim has been filed. Awaiting approval and reimbursement.

The travel insurance purchase process was easy and pleasant. The terms were spelled out clearly and the price was reasonable for the persons ensured. Luckily we didn't need to file a claim, so this review doesn't address the claim experience.

Be careful to review the policy features prior to buying the policy. Not all policies are alike. Some have additional features. If you have questions, call them. They are very patient and will answer your questions.

Everything is good — only had a small medical claim — bug bites from a beach excursion

Trawick did settle my claim in less than 3 weeks. I was given the entire amount I requested, with no issues. My only complaint was the online, 3rd party portal that was provided for submitting the claim online, simply didn't work (It didn't recognize my policy number). Thus I had to send an email with my documentation attached to the email address that was provided. I have used an online portal for claims with other travel insurers. I feel the whole flow of the claim submission process works better if you are being asked to upload the requisite documentation as you input the requested data. Otherwise, I am happy with the outcome of the claim process and the policy was a good value overall compared to other travel insurers I have used.

We always buy travel insurance for our trips outside the US and use Squaremouth to make the purchase. Squaremouth allow us to compare policies and prices to get the coverage we want at a price we find appropriate. On our most recent trip, our return flight was diverted to another airport causing us to miss a connecting flight. The next available flight was the next day, so we had to book a hotel room for the night. Since the missed connection was covered by our Trawick International policy, I contacted their Customer Service department. The representative was very friendly and professional. She provided the link needed to submit my claim online. The process was relatively easy. I received a followup email requesting various documents, which I provided. It has only been one day since I emailed the documents to them so it is too early to evaluate. I believe I would use Trawick International again for my travel insurance needs.

Only contact was after trip. Difficult claim inputting thru 3rd party.