Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,016
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AVG. MONTH
422
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Voyager

    I submitted claim directly. Have only received automated emails and no direct response. Did receive automated email that they received my claim and will respond within 15 days. Obviously this will determine how I rate the experience.

    Thank you.

    James from TX
    Review Received: August 18, 2021
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    The policy is not clear on all of the restrictions and requirements. We were told we were not covered at 100% like the policy falsely represents. Our flights for our honeymoon were canceled 4 times due to a Sprit Airlines pilot strike in Florida. The Customer Service was not helpful at all. We were told we had to purchase new flights to Jamacia and they will only cover $500 … seriously!
    We can file a claim and be reimbursed.
    We missed our all inclusive resort stay for 2 days and had to pay out of pocket for an extra day due to flight cancellations on our return flight. The policy was not worth it.

    Janelle D. Thomas McLeod from MI
    Review Received: August 17, 2021
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    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Journey

    My experience has been a complete nightmare. Our trip was cancelled by Holland America through our travel Agent due to the COVID. Therefore I have attempted several times, spent literally hours with emails and phone calls just to ultimately be told that my chances of a refund were nil. I was passed from one department to another each time saying that that person could not help me. I spent months trying to get our refund from Squaremouth.
    Not only would I never use this company again but I will steer all of my traveling friends away.
    It was disappointing enough to not be able to take our trip, but also that I had to go through so much just to hung up to dry.

    Cheri from OR
    Review Received: August 17, 2021
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    30 out of 30 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I was able to compare pricing easily. I also needed proof of insurance. I was able to email Trawick and they responded via email with proof of insurance.

    Matthew from NJ
    Review Received: August 17, 2021
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Good after hours customer service. Unfortunately, my boyfriends mother was admitted to intensive care during our vacation, so we had to leave, but we made the call to see if this was covered and got in touch with the 24 hour after hours Customerservice department and they were very informative and helpful concerning what was covered and what was not.
    We just got home from the family situation and intend to make the claim during business hours as directed.

    N.W. from OH
    Review Received: August 17, 2021
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    10 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    How do I file a claim? My attempts to date have been met with much difficulty.

    Jack from WY
    Review Received: August 15, 2021
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    9 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Filled out paperwork for luggage delay of 4 days and receipts of necessary items. no response yet from company.

    carol from SC
    Review Received: August 15, 2021
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Thank you for offering an affordable policy that included ample coverage for quarantine. Your rep explained the coverage clearly so I felt confident purchasing the policy. My trip went smoothly but if anything went wrong I knew I was covered!

    Arleen from NY
    Review Received: August 14, 2021
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    5 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    They were Ok but just passed me off to Nationwide to file the claim,

    Anthony from NV
    Review Received: August 14, 2021
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    4 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Answered all my questions when purchasing. Never needed to file so I’m not sure how that part goes.

    Steven from FL
    Review Received: August 14, 2021
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    0 out of 0 people found this review helpful