Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
Huge selection of plans, great prices, i will recommend Square Mouth to everyone
I was stuck at the airport when my flight was canceled with the next available flight not until 16 hours later. I had checked out of my hotel, it was evening time and now I needed to find another hotel. I called the customer service line and only waited 5 min until I spoke ro someone. The agent explained I would be covered for hotel, food, cab etc until I got back home. Definitely helped my stress level and budget.
I appreciate how informed customer service was, knowing the type of coverage required for the country I was traveling to.
I also appreciated how easy it was to purchase coverage and that they sent the required documentation I needed.
It was easy to set up this insurance policy. Glad we did not need to use it.
No one returned my call
I had accidently miss-typed my daughters name when making my application. The person I contacted quickly made the correction and sent me my new updated policy.
Our claim has not been processed as yet. It has been over 30 days since our cruise was cancelled.
Need to know when we will get satisfaction and payment for the money we paid for the cruise and the insurance to cover this.
Diane from Fl
I bought 2 overlapping date policies and the young lady canceled one and put the amount paid back on my credit card. I’ve used Tarwick 7 times and will continue to use them
I could not connect with a human to assist with filing our claim for trip cancellation. We cancelled because my mother was hospitalized and was in serious condition (not COVID related). I submitted the claim online 10 days ago and so far have heard nothing from Traywick.
Review Updated: 09/10/2021
I filed the claim on July 23rd by email because it was the only method Trawick International would accept. After numerous attempts to connect to a human, and getting only recorded messages, I had to download a claim form and upload numerous documents. I received a generic confirmation email that said it would take at least 15 days to review the claim. There was no correspondence from Trawick International after that, but six weeks later I received a check for the full amount of the claim. There was no letter with the check, and no email correspondence to let me know the claim was complete. I'm satisfied that the insurance paid the claim, but very dissatisfied with the process. Trawick International has no customer support system to answer questions. I'm computer-literate enough to have been able to navigate their process, but for older people who may not have the skills or access to do everything by computer, there is no way for them to file a claim or talk to someone.
we had some difficulty understanding definitions in the policy, my daughter was able to speak with a rep and understand so as to explain to me