Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,040
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AVG. MONTH
430
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Single Trip

    Trawick was not easy to deal with. When my trip was cancelled they didn’t give a refund, but a credit to use later.

    Other companies, like Allianz, issued a credit to my card immediately.

    Harriet from SC
    Review Received: May 15, 2021
    Was this review helpful?
    14 out of 14 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Very easy to purchase and reasonably priced.

    Jennifer from NY
    Review Received: May 13, 2021
    Was this review helpful?
    0 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Mark from tradwick helped me out a lot. I was worried that Because I was sick ( did not have Covid) and they wouldn’t let me on the flight but he reassured me that tradwick would help me out

    Francisco from CA
    Review Received: May 10, 2021
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    1 out of 1 people found this review helpful

    Review Updated: 06/22/2021

    They haven’t called or emailed me in over a month. They never answer the phone no matter what time u call. They claim to be busy with travelers during covid. Personally I will never use them again

    Trawick International policy: Safe Travels Explorer

    Getting information and purchasing the traveler's insurance policy went smoothly and without any hitches. It was an excellent experience.

    George from NY
    Review Received: May 9, 2021
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    0 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Overall an excellent experience. Needed to change destination and agentIi contacted via chat quickly made the change.

    Jorge from TX
    Review Received: May 8, 2021
    Was this review helpful?
    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I have called twice to inquire about filing a claim. A nice lady helped me the first time by looking at my policy and hearing the details of my travel delay. But in the end she just gave me another number to call for Trawick International customer service. I called and a recording came on that said there was no one to answer the phone. I left a message for a call back. It has been 3 days and I haven’t had a call back. Poor service I’d say.

    Robin from CA
    Review Received: May 8, 2021
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    22 out of 22 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I still didn't receive refund for my air tickets my vacation been canceled in December 1 2020,because of critical medical issues.

    Ludmila from NY
    Review Received: February 27, 2021
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    87 out of 88 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I bought the policy with the special Costa Rica rider. The agent was very good and seemed very knowledgeable. I printed it out.

    IMAGINE HOW I FELT WHEN YOUR POLICY DID NOT PASS THE SCANNER!!!!
    tHE AIRLINE STAFF DID EVERYTHING THEY COULD BUT IN ORDER
    TO MAKE THE FLIGHT, I HAD TO BUY A POLICY FROM SAGICOR
    WHILE I WAS IN LINE. I ENDED UP PAYING DOUBLE WHAT IT
    WOULD HAVE BEEN HAD I BOUGHT A POLICY FROM SAGICOR
    PRIOR TO STANDING IN LINE AT THE AIRPORT!

    I WOULD LIKE A REFUND OF THE TRAWICK POLICY. BTW- THE AIRLINE STAFF TOLD ME THAT I WAS NOT THE ONLY ONE WHO GOT STUCK AT THE AIRPORT WITH A TRAWICK POLICY!
    PLEASE CONTACT ME! - PLEASE DO NOT WAIT 4 WEEKS!

    JERRY from CA
    Review Received: February 21, 2021
    Was this review helpful?
    114 out of 116 people found this review helpful
    Response from Trawick International

    We first like to thank you for choosing Trawick International as your travel insurance provider and secondly, we would like to apologize for the inconvenience you experienced at the airport. For your Trawick International insurance to be accepted at the airport, you must present the QR code part of your travel insurance documentation. Without showing the QR code, there is no way for the Trawick International insurance to be validated.

    Trawick International policy: Safe Travels Explorer

    The service was wonderful, price was great and Company had great reviews but I never had to file a claim so I truly cannot tell you my full experience with the Company. I will continue to use them as long as their reviews continue to be good and I have no problem.

    Paul from IA
    Review Received: February 7, 2021
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    6 out of 15 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I had to cancel my trip because my destination was "Covid Code Red." They would not reimburse me for my trip AND DID NOT refund the amount I paid for the policy even though I did not go on the trip.

    Richard from FL
    Review Received: February 6, 2021
    Was this review helpful?
    116 out of 120 people found this review helpful