Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
Calendar icon
SINCE 2012
290,040
Calendar icon
AVG. MONTH
430
Total Reviews
Star icon
SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
  • Filter By
    Filter
    Sort By
    Sort
  • Trawick International policy: Safe Travels Explorer

    Overall ok. I needed to extend the policy and it was over a weekend so it took 3 days during which I was a little worried if I had coverage or not

    GS from NY
    Review Received: January 10, 2021
    Was this review helpful?
    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Easy and affordable! My trip was to Costa Rica and submitted the insurance documentation as per the countries request. Upon arrival to the airport in San Jose (SJO) I had to reconfirm my insurance with an agent. I am not sure if this was an internal issue with the SJO their system. It was more time consuming because I had to not only make the immigration line but I had to go to another line to show proof of insurance. I printed mine so it was more efficient to show the paper work. Then,I had to make the immigration line again. This process took a lot longer however I was able to get through and the insurance meet the requirements.

    Christian from NY
    Review Received: January 9, 2021
    Was this review helpful?
    11 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    We filed a claim which took some time to resolve owing to first having to deal with medicare (getting their refusal for an out of USA claim) and next with our medicare supplement insurance...all this took extra time because of covid.
    However, after all that was done (almost 5 months) the claim balance was fully covered and paid by Trawick through it's claims handler.
    We had paid the entire cost of the hospitals, ship hospital, doctors, etc. All this was eventually reimbursed by one of the three outfits mentioned above.
    Through all this we were able to keep in touch with Trawick through it's claims handler.
    Five stars for all.

    Sandra from VT
    Review Received: August 21, 2020
    Was this review helpful?
    79 out of 80 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    The denial of our claim by First Nationwide was a blatant effort of putting profit above customer. The intent of travel insurance, if not the exact letter, was totally disregarded. I will never again be a customer of First Nationwide and neither will my friends, family, or social media contacts.

    Karen from ID
    Review Received: August 19, 2020
    Was this review helpful?
    44 out of 72 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Out trip was posponed until 2022 and through Margaret at Trawick we were able to transfer our coverage for 2022 at no additional cost.

    Margaret from GA
    Review Received: June 15, 2020
    Was this review helpful?
    26 out of 28 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Out trip was posponed until 2022 and through Margaret at Trawick we were able to transfer our coverage for 2022 at no additional cost.

    Susan from TN
    Review Received: June 15, 2020
    Was this review helpful?
    7 out of 12 people found this review helpful
    Trawick International policy: Safe Travels First Class

    This questionnaire seriously undermined my comfort with SquareMouth. When I read this email which I was hoping was about the status of our claim, I was disappointed to see it was not only NOT than, but was asking me about the status. Why would you not know internally that we are processing a claim? Now I wonder if that is in progress as we are waiting patiently thinking all is well and now I am not so sure since you didn't even know we were filing...

    discomforting and bad timing. I would have been all 5's if not for getting this premature and ill timed request for review.

    Sharon from PA
    Review Received: June 9, 2020
    Was this review helpful?
    17 out of 20 people found this review helpful
    Response from Trawick International

    Squaremouth does not process claims and is not aware of claim status due to privacy laws in the USA.

    I am not sure when you filed your claim but COVID 19 has slowed the normal claim process down for a few reasons including the volume of claims that have been filed in the past two months. You should have received an auto-generated email that the claim was received and the approximate time to process the claim. You can always contact the claims administrator at CBP-Safe Travels Trip 888-352-3169 NWTravClaims@cbpinsure.com and ask for updated status.

    Trawick International policy: Safe Travels First Class

    James from SC
    Review Received: June 8, 2020
    Was this review helpful?
    45 out of 53 people found this review helpful

    Don't feel their decision addressed the situation fairly and the circumstances we faced. Given that the travel never started and never occurred, disappointed that they didn't even offer any consideration or credit for a policy for future travel. Will not use that firm again plus it brings into question the value of that insurance coverage. $1700 was totally wasted and their denial was a standard reply of legal rationale that didn't appear to even address the merits of the claim. I may take action in a small claims court to force them to spend some $ to at least reply.

    Trawick International policy: Safe Travels First Class

    Purchasing the policy online was very easy and filing a claim for cancellation for covered reason was very easy as well. I will purchase coverage again for future trips.

    Willow from TX
    Review Received: April 13, 2020
    Was this review helpful?
    23 out of 26 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Our trip was cancelled by the tour company, and though we are still waiting for a refund from them, when I
    contacted Trawick and provided the information asked for, my credit card was charged back immediately.
    Thank you for such prompt cooperation.

    Arlene from AZ
    Review Received: April 10, 2020
    Was this review helpful?
    16 out of 17 people found this review helpful