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Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
292,529
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AVG. MONTH
504
Total Reviews
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SINCE 2012
3,752
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,752 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2146
  • 4
    702
  • 3
    405
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Voyager

    I attempted phone contact for over a week and could NEVER get through to a human after purchasing. Not acceptable.

    MH from UT
    Review Received: January 25, 2021
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    57 out of 57 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    This adds insult to injury!!! NO NEVER USED IT 2 WEEKS BEFORE WE WERE TO GO, MY WIFE HAD EMERGENCY BACK SURGERY. When we discover this problem I called and as for forgiveness as we would not be using the insurance because of the surgery, she could not travel. Your agent said "that's why you took the insurance"! I said but the air and the resort costs were reimbursed to us and out of professional curiously I thought you would have also?. You folks are the gougers in my opinion, I offered to supply a Dr.s verification, the agent said NO this is why you had insurance.....really!!

    bill duhn

    William from FL
    Review Received: January 24, 2021
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    22 out of 63 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    The coverage seems great, but I didn't hear back after filing a claim via email to say they received it and how long it would take to process. I had to call customer service to make sure it was received and find out how long it takes, but they were easy to get in touch with. Hoping the claim goes through!

    Alyssa from FL
    Review Received: January 22, 2021
    Was this review helpful?
    10 out of 16 people found this review helpful
    Trawick International policy: Safe Travels Explorer Plus

    I appreciate the prompt customer service and direction offered by trawick. I will consider it and refer it with friends

    ENOCK from MN
    Review Received: January 22, 2021
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    2 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Great value...covered what needed in case of problem very reasonably.

    David from NJ
    Review Received: January 21, 2021
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    1 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I have had difficulty filing a claim with Trawick International. I have had excellent experience with ON CALL INTERNATIONAL. I spoke to a representative of Trawick International on Tuesday 1/19/21 who promised to email the necessary claim forms. I have yet to receive them.

    Hilda Patricia Hayward
    2118 Sandalwood Place
    The Villages, FL 32163

    810/955-6505

    Patricia from FL
    Review Received: January 21, 2021
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    18 out of 20 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I sent my claim to the email address that I was supposed to send my claim to (a couple days ago), and I still have yet to hear back. I did not receive some kind of a confirmation email, saying that my email was received and that my claim will be under review. Otherwise, the policy itself was good.

    Mischa from VA
    Review Received: January 17, 2021
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    15 out of 21 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Details were clear and therefore easy to select the appropriate insurance to cover us all incase a case of Covid in any of the three families traveling required them to cancel.

    Philippa from CA
    Review Received: January 14, 2021
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    6 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    We did not need to use the policy. Our travels went smoothly. In fact we would never asked to show proof of insurance.

    Robert from VA
    Review Received: January 13, 2021
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    2 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    VERY pleasant experience. The agent explained the policies and differences between each one and help me select the right one at a great price!

    Bill from SC
    Review Received: January 11, 2021
    Was this review helpful?
    2 out of 2 people found this review helpful

Last updated: July 11, 2026