Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,040
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AVG. MONTH
430
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels First Class

    My trip was canceled because Israel was closed for quarantine
    I was trying to reach insurance, it was impossible to call or make a claim
    Terrible experience

    Ekaterina from FL
    Review Received: March 27, 2020
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    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    The Representative seemed annoyed that I called rather than obtain the policy online. Once I explained I forgot to enroll before packing my laptop her attitude changed and she handled my request professionally.

    Marian from CA
    Review Received: March 26, 2020
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    2 out of 4 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I called as I had a ? re our policy. However the office was closed , I left a message & did get a call back next day. However, I sorted my ? & didn,t need to call back. Appreciated the call back Cheers

    Jill from WA
    Review Received: March 25, 2020
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    I choose Tarwick because the price was “exceptional” compared with quotes from 4 previous travel insurance providers; the Tarwick employee I conversed with was very personable and professional—a rare experience in today’s busy world. I will be contacting them again for a price for travel insurance—IF the Coronavirus can eventually be contained! Thank You, Tarwick, for providing insurance security during my trip!

    Janie from NB
    Review Received: March 23, 2020
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    4 out of 6 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Today am sending medical and flight re-scheduling claim, so real response to coverage is still at bay.

    Raymond from IL
    Review Received: March 23, 2020
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Very helpful to see the actual policy language and be able to discuss with a representative.

    Mark from FL
    Review Received: March 22, 2020
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    I´m still here in Spain. I have not received any help from you whatsoever. I´m running out of money and you know the situation is getting worse here in Spain concerning the virus and yet you have not reached out to me to see if I´m safe nor have you supplied with any finantial stability while i was here. I haven´t received no finantial help whatsoever . I´m still waiting for an answer and giving the costs of trip cancellation.

    douglas l booth from AL
    Review Received: March 22, 2020
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    9 out of 11 people found this review helpful
    Response from Trawick International

    Douglas, I am sorry to hear that you were not able to get back to the USA when your trip was over 7 days ago. If you want assistance, you need to contact ON Call – the assistance company as listed on your policy and ID card. They can help you get cash advances from your credit cards or funds from family members to help with the week of extra expenses. Unfortunately, if you do not contact them – there is no way for them to know that you have not returned.

    You may be entitled to claim some benefits under your policy for travel delay (up to $500) if certain conditions are met.

    Trawick International policy: Safe Travels Single Trip

    When I tried to email a response it said the company did not exist and suggested I spelled it wrong. But I did not. Then when I was able to email them it said you could not respond to that site. After that I was forwarded a response saying if I wanted another month insurance it went from about 92.00 first month to about 300. They do not cover changing a flight that I had through South Korea during the peak of the virus outbreak

    Wendy from VA
    Review Received: March 21, 2020
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I will be contacting this company to see if they did receive all of the documentation I sent. I will call them tomorrow because they said it takes at least 14 days for the info to be put into the computer. I cant really comment about how the service is yet. I gave it a 2 rating for how satisfied we are with the claim process because we have not dealt with the company yet. I had to put in a star rating. It would not let me submit without it.

    art from CT
    Review Received: March 12, 2020
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    6 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I think all my interactions were with Trawick, and an excellent person, Susan Turner.
    I "knew I was in good hands."
    Susan was very concerned for me.

    The United flight from Dulles to Zurich, backed away from gate to take-off, returned to gate, ordered everyone off the plane while its problems were accessed.
    I called Trawick at this point, as I knew my Zurich-TelAviv flight would be missed.
    Before Susan could reply to me, all passengers were ordered back on plane.

    In Zurich, Swiss Air had already made the necessary changes. If they had not, I knew Susan would "get it done."
    Susan CARED and she ACTED.

    My claim will be small: "lost" payment for upgraded seat on Swiss Air, and taxi ride from Ben Gurion to Netanya, Israel, to meet up with my group who was already there. It was wonderful to know I "was covered" if my problems were greater. Great "peace of mind." I wasn't alone to "figure it out."

    SHIRLEY from NC
    Review Received: March 7, 2020
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    5 out of 6 people found this review helpful