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Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
292,529
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AVG. MONTH
504
Total Reviews
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SINCE 2012
3,752
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,752 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2146
  • 4
    702
  • 3
    405
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Single Trip

    When I tried to email a response it said the company did not exist and suggested I spelled it wrong. But I did not. Then when I was able to email them it said you could not respond to that site. After that I was forwarded a response saying if I wanted another month insurance it went from about 92.00 first month to about 300. They do not cover changing a flight that I had through South Korea during the peak of the virus outbreak

    Wendy from VA
    Review Received: March 21, 2020
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I will be contacting this company to see if they did receive all of the documentation I sent. I will call them tomorrow because they said it takes at least 14 days for the info to be put into the computer. I cant really comment about how the service is yet. I gave it a 2 rating for how satisfied we are with the claim process because we have not dealt with the company yet. I had to put in a star rating. It would not let me submit without it.

    art from CT
    Review Received: March 12, 2020
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    6 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I think all my interactions were with Trawick, and an excellent person, Susan Turner.
    I "knew I was in good hands."
    Susan was very concerned for me.

    The United flight from Dulles to Zurich, backed away from gate to take-off, returned to gate, ordered everyone off the plane while its problems were accessed.
    I called Trawick at this point, as I knew my Zurich-TelAviv flight would be missed.
    Before Susan could reply to me, all passengers were ordered back on plane.

    In Zurich, Swiss Air had already made the necessary changes. If they had not, I knew Susan would "get it done."
    Susan CARED and she ACTED.

    My claim will be small: "lost" payment for upgraded seat on Swiss Air, and taxi ride from Ben Gurion to Netanya, Israel, to meet up with my group who was already there. It was wonderful to know I "was covered" if my problems were greater. Great "peace of mind." I wasn't alone to "figure it out."

    SHIRLEY from NC
    Review Received: March 7, 2020
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    5 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    didn't need to use the insurance, that's good

    Richard from MN
    Review Received: March 5, 2020
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    no comment

    Anne from OH
    Review Received: March 3, 2020
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    0 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    I tried to contact Trawick before the trip to see if I could pay to extend the policy - starting earlier because the dates of my trip changed. After waiting on hold for 10 minutes, I got a message that they were very busy and would call me back. They never did. Thank goodness I didn't have to file an actual claim, because who knows how bad the service would have been at that point. I will avoid purchasing from Trawick in the future.

    Curtis from DC
    Review Received: March 2, 2020
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    10 out of 10 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    My initial flight was delayed for so long that I missed my second flight and had to rebook it at full cost . I immediately called Trawick and after explaining my situation was given a second number to call. This call was to direct me to the correct insurance company, I called that number and - After calling that number and speaking with a claims expert, I was emailed a claim form which I filed immediately. Upon arriving home- I received no follow up, so I called for follow up. I remailed the form with the appropriate paperwork. I am currently awaiting some response.

    Patricia from CA
    Review Received: February 25, 2020
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    19 out of 22 people found this review helpful

    Review Updated: 03/26/2020

    My flight was delayed 1 day. When I contacted the insurance company I was given clear instructions on what to do to have my claim processed. The representative I talked to on the phone was very polite, sympathetic and easy to understand. They answered all my questions and spoke knowledgeably regarding my concerns. Within moments of finishing the call, I was emailed a form to fill and instructions regarding what paperwork was necessary to send. I was told that after my claim was received any correspondence would be done via email. I filled out the easy to understand form, photocopied all my paperwork- receipts etc. and mailed my package
    Within 3 weeks I received my claim check in the mail. A very smooth and straightforward transaction.

    Trawick International policy: Safe Travels First Class

    James from VA
    Review Received: February 23, 2020
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    6 out of 8 people found this review helpful

    We are very happy with the professionalism and quick response from Trawick and Nationwide Insurance.

    Trawick International policy: Safe Travels 3 In 1

    Cost to increase coverage more than 30 days was very expensive

    JEFFREY from NE
    Review Received: February 18, 2020
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Mirna from NJ
    Review Received: February 17, 2020
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    5 out of 6 people found this review helpful

    It was like I had to give them a kidney painful.I tried to explain my condition and sent all documents only to be told I didn’t put my name on the front of a document whereas all documents stated my name and when I called I identified my identity.Very poot

Last updated: July 11, 2026