Trawick International Travel Insurance Reviews

Very prompt in sharing info. My questions were answered immediately and courteously.

The support people were absolutely awful. Half of my messages were ignored.

They kept asking for more information.

The airline was more accommodating than the insurance company.

My Blue Cross paid virtually every medical cost. Trawick didn't care AT ALL. To this day they have never followed up.

I asked for a seat upgrade so I could stretch my leg out. It took them to the day before my flight to say they would pay for an upgrade to a plus seat. By then (as they well knew) there were NO seat upgrades available. I would have had to spend days sitting in a hotel room waiting for a flight with availability. Which of course they would have paid NOTHING.

Just to state again, to this day they have still not followed up.

This was very easy, convenient and budget friendly. Would definitely use this again

Claim documents submitted 11/11. Have yet to hear back.

I had to go to a clinic due to a health issue. I talked to the costumer services and they told me what to do. Everything turned out fine so far.
I'll soon start a reimbursement procedure of my expenses while overseas.

Quick, fast and easy. I gave my policy number from last year, your agent identified me immediately and I ordered a policy for this year's cruise. The entire interaction took just a few minutes. Your receipt and policy appeared in my email minutes later.

I have no experience filing a claim with you - I've been fortunate that I have had no reason to do so. I'm hoping that if I do need to file a claim, the experience will be as positive as the process of buying a policy was.

The person seemed a little annoyed at first that I didn't go online to obtain the coverage. I am moving so rather than renew my internet service for another year and then pay the early disconnect penalty, I did not renew it. That's why I didn't use the Internet. After a few minutes thought the representative were very helpful.

It was fairly easy to change my email contact address by telephone.

All ok

The claim process and also the claim appeal process were both easy and simple. However, my claim, of only $153.42 was denied initially and on appeal. I feel the reason Trawick gave for denial was unjust. I purchased the insurance beginning September 3, the date of our international flight. At 11:20 PM on September 2 I received an email from British Air cancelling my flight and booking me on a flight a day later - September 4. I did not need to submit a claim for an airport hotel since we were staying with friends. My only claim was for the first night of our AirB&B in Paris since our trip was delayed one day. Trawick refused to pay the claim because the email I received delaying my flight was sent on September 2, less than an hour prior to the date in which the insurance was to begin. Not only does that seem like splitting hairs, but it ignores the fact that my trip was delayed one day so I lost one night of accommodation which was prepaid and non-refundable. I am filing a second appeal on this claim.