Trawick International Travel Insurance Reviews

Since this tripbwas cancelled, Squaremouth instructed me to contact Trawick, which I did. They were very helpful, not only in canceling, but extending the insurance to another trip I am taking in February,

It was difficult to file all needed documents because company handling claim kept saying additional documents were needed after I believed all documents had been shared. Now I am waiting 15 business days to hear from processors.

Claim TRSR45724. I have been waiting almost 2 months for the refund on our trip. Your company that you use to settle claims (mySureGo.com) does not communicate with those making a claim. I have had to beg for information about this claim. I was given information from a representative that this had been expedited yet I am still waiting. This is unacceptable when you are dealing with medical trauma as well. My husband had a major stroke and we were unable to take the trip. I would appreciate some help on getting this through. If I do not see results soon I may have to turn this over to the insurance commissioner.

Thanks for any help you can provide,
Laurice and Richard Porter

We had to cancel our entire trip.Because my daughter got a parasite. It has been almost 2 months since we filed our claim. I've called three times and have gotten absolutely nothing to show for it.

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I filed my claim online, however I could not submit the claim because the online system would not accept my proof documents. After I found a number to call, I was told to submit my documents by email after doing so I tried to submit the claim with my signature, but was unable to do so because it was missing the documents. I called again and spoke to someone on the phone who said they would submit my claim on my behalf. I was asked to submit actual payment proof that I paid for the cruise. All I could give them was my statement showing that I had charged my credit card and that I was actually allowed to take the cruise , which wouldn’t have been possible if I hadn’t paid for it it’s taking a very very long time to get any response. I called again to check on the claim and I was told it would take at least 20 days after they had everything so I’m still waiting to hear from them , it’s only like a $256 claim for my son’s medical expense when he got an ear infection during the cruise so I don’t know what the hold up is.

My experience with Squaremouth is positive. I returned from my trip just a few days ago and have filed a claim due to a stolen suitcase on the train from Amsterdam. The claim process with Trawick is underway, but already I see areas that need improvement. I will be better able to comment on the process when it is complete, hopefully it will be finished and I can respond to your survey in four weeks.

We did not need to contact them once on our trip. I did call them once about a question and they answered fairly quickly and helped. Even thought I didn't need to use my travel insurance I would still pick them again due to good customer service (before trip) and price.