Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,040
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AVG. MONTH
430
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels 3 In 1

    A pleasant experience. When I took out the insurance I gave a 2nd visiting place incorrectly. It was quickly resolved.

    Shirley from FL
    Review Received: September 21, 2019
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    We filed a claim, due to my husband's critical heart issues. His cardiologist "prohibited " travel. We have not heard anything, as yet, about our claim. It was, however, filed less than 2 weeks ago. Our travel agent, Travel with Alan, in Lynwood, WA, was extremely helpful with this claim.

    Patricia from WA
    Review Received: September 21, 2019
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    On August 24th my wife fell and had a complicated pelvic and hip fracture. She was operated on August 29, was in rehab for 14 days and is still confined into a wheelchair. We had to cancel our cruise and filed a claim with Trawick International. We received the claim forms on the internet and filled them out. On page 2 they have a large section to be filled out by the attending physician. We are with Kaiser Permanente, which has a large presence in our area. They are almost like the government. My wife did not have just one attending physician, she had two surgeons and several other doctors seeing her.

    We had a letter from Kaiser and also from the rehab that she is unable to travel, but Trawick insisted on having that section filled out by the attending physician. I took me a while to find the right department for this and we waited about three weeks to get the form back. We mailed all of this plus copies of the visa statements of the travel expenses to Trawick on Tuesday September 10th and have not heard back from them.

    Thanks for inquiring about this.

    Gunter Sanders

    Gunter from CA
    Review Received: September 16, 2019
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    10 out of 10 people found this review helpful

    Review Updated: 10/16/2019

    We would have given Trawick 5 starts, but the process was so cumbersome. They made us jump through a lot of loops, demending information of over half a page to be filled out by the attending surgeon plus other requests. My wife had two or three surgeons and other attending physicians and it took a lot of me running around to have this demand filled. We have Kaiser Permanente, which has a huge presence here in Southern California. It was almost like dealing with the government. But in the end, all is well that ends well and yesterday we received the two checks and we are happy. Thanks for checking up on Trawick.

    Gunter Sanders

    Trawick International policy: Safe Travels 3 In 1

    Phone conversation was pleasant and comforting. Everything was explained well.

    MIllie from IL
    Review Received: September 16, 2019
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    0 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    KENNETH from CA
    Review Received: September 16, 2019
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    1 out of 1 people found this review helpful

    Took a long time to receive payment and they short charged the amount by using an exchange rate different than when the charges were made to my credit card even though I provided the amount charged to my card. Agent at beginning indicated what to provide, which i did, but after submitting that they wanted a form and all the information previously provided.

    Trawick International policy: Safe Travels 3 In 1

    We hd to cancel our trip due to the sudden and unexpected illness of my mother-in-law. I contacted Trawick and filed a claim in July. I sent all the requested info whick wasa considerable amount. I did not hear from them in weeks. Finally I was ocntacted by email asking for additional info which I sent. then I got another email asking for the sam info again. When I contacted them by phone they said thdy had the info and the email was a mistake. I am still waiting for them to settle our claim.

    Randolph from OH
    Review Received: September 12, 2019
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    5 out of 5 people found this review helpful

    Review Updated: 09/20/2019

    While Trawick did require quite a bit of back up information for the claim, once it was provided they processed the claim promptly. I would encourage anyone purchasing travel insurance to keep good records, including email and on-line transactions in case they have to file a claim later.

    Trawick International policy: Safe Travels Outbound excl US

    The ease with I was able to get complete information during my purchase helped me choose the right policy for
    my needs. The agent was patient and informative. I would definitely use them again.

    Debbie from FL
    Review Received: August 31, 2019
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    claim denied

    Carol from CA
    Review Received: August 28, 2019
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    0 out of 5 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    An insurance claim for our trip cancellation due to health reasons has not been submitted yet. My husband's physician who needs to sign a supporting document has not done so yet because of his absents due to vacation .

    Heidi from CA
    Review Received: August 26, 2019
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    3 out of 6 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Claim was handled swiftly through Trawick. Cost of the policy was very reasonable.

    John from OH
    Review Received: August 22, 2019
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    3 out of 3 people found this review helpful