Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
292,540
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AVG. MONTH
505
Total Reviews
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SINCE 2012
3,752
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,752 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2146
  • 4
    702
  • 3
    405
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Outbound excl US

    Searched online for all policies with my parameters then called your customer service and the agent gave me a better option than one I could find on your online webpages. Seems that the online service could use some fixing.
    Your agents are always proficient, helpful, mostly knowledgeable and I appreciate the availability of live contact as well as the fact that they are obviously not outsourced help. It is very easy to communicate given that they speak and understand our English language. Thank you for providing good service

    Gracie from AZ
    Review Received: July 30, 2019
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Sometimes my e mails were not answered.

    William from VA
    Review Received: July 29, 2019
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    0 out of 0 people found this review helpful
    Response from Trawick International

    Good morning. I looked thorough our correspondence for any unanswered emails from the email address on file for you. I didn’t see any. Can you please send copies of those unanswered emails to info@trawickinternatoinal.com so that I can see if we have an email issue.

    Emails sent to us during regular business hours (8AM – 6PM CST) are usually answered the same day and usually within 2 hours. Emails sent to us on Weekends or Holidays are answered the next business day in the order received.

    Trawick International policy: Safe Travels 3 In 1

    Friendly and courteous. I would use them again.

    Mary Lou from PA
    Review Received: July 26, 2019
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Our experience with Trawick International, up to this point, has been fine. We are in the process of filing a claim as my two grandsons bag, they were sharing, never at all made our trip. Our trip was to Glacier National Park, and then to Yellowstone for a 7 day vacation curtesy of me, the father and grandfather. The bad was supposed to be delivered, a day late, to our rental cabin in Whitefish, Mt. The bag instead went from Orlando, our departing location, to Salt Lake City, to Rome, Italy, back to Orlando, then to Salt Lake City again, then to Santiago, Chile, then back to Salt Lake, then to Kalispell, Mt. By that time our trip had moved from Whitefish, to Island Park, Idaho to enjoy Yellowstone. Our trip by now had only one day left so we instructed them to just send it back to our home in Palm Bay, FL. WOW

    Dennis from FL
    Review Received: July 23, 2019
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    2 out of 2 people found this review helpful

    Review Updated: 08/20/2019

    The service I received was outstanding through this process of filing the claim. The person I spoke with on the phone was very pleasant and very helpful. I have used Squaremouth in the past mainly because of the price for the coverage was the best. Until you have a claim you really don’t know how to rate the company. But with the ease of everything I will use again and would recommend

    Trawick International policy: Safe Travels First Class

    At this point we are very confused with status of our claim: 1. Gerald Wire missed out on the St. Petersburg to Moscow cruise due to hospitalization 2nd day in St. P. until last day from acute double pneumonia and 2. Lahto Hospital costs paid of US$10,889.13 via my Schwab Bank account. Who, exactly, is the responsible insurer.

    s/Gerald G. Wire
    425-747-0921

    Gerald & Judie from WA
    Review Received: July 22, 2019
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    1 out of 1 people found this review helpful

    Review Updated: 09/04/2019

    We are very pleased with how fast our claim was handled after they got all our paper work. Thank you very much.

    Trawick International policy: Safe Travels 3 In 1

    Easy online purchase. Good inclusion with the best pricing. Intend to use them again.

    Kathleen from SC
    Review Received: July 13, 2019
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Outbound excl US

    Super-nice service. I was worried we wouldn't make our flight since our cruise ship was going to dock later than anticipated. Luckily all went well.

    Jennifer from WA
    Review Received: July 13, 2019
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    My train arrived 4 hours late to my destination and 2 1/2 hours late at my starting point. When I called I was told that I need written proof of the train’s delay. Called Amtrak and was promised written confirmation via email. Still waiting for that so I can file a claim.

    Laya from CA
    Review Received: July 8, 2019
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Easy to obtain insurance I needed. Very happy that I didn't need to use it. Overall, a good experience.

    George from CA
    Review Received: July 4, 2019
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Answered the phone personally (not a menu prompt) and was knowledgeable and efficient in helping us expand our coverage for a longer trip than originally insured. Great service...and unfortunately rare these days.

    Robert from OR
    Review Received: July 1, 2019
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    2 out of 2 people found this review helpful

Last updated: July 12, 2026