Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,061
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AVG. MONTH
437
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Single Trip

    Tat Leung from CA
    Review Received: May 14, 2019
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    4 out of 4 people found this review helpful

    Did not get any reply after I sent the email?

    Trawick International policy: Safe Travels 3 In 1

    Fortunately, we did not need to call on Trawick, but there was a moment when I was going to call. We showed up at our destination but our luggage did not. My became anxious but I was able to comfort her with a reminder that we were insured and our vacation could continue.

    ADDY from NC
    Review Received: May 12, 2019
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Since we didn’t need to make a claim we did not have much interaction with them.

    James from MD
    Review Received: May 6, 2019
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    It took a while, but our claim was finally approved due to documentation of pre-existing conditions.

    Dwight from MN
    Review Received: May 1, 2019
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    7 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    The web site was easy to use.

    Mikyung from ID
    Review Received: April 24, 2019
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    We had to cancel our cruise due to my wife's cancer diagnosis and subsequent surgery. We were reimbursed half our prepaid cruise fee from Viking Cruises. I submitted a claim for the other half to Nationwide/Trawick on or about March 10, 2010. I have had no response from them to date.

    Donald from CA
    Review Received: April 23, 2019
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    8 out of 8 people found this review helpful

    Review Updated: 05/21/2019

    Good service, good rate. Fully reimbursed my loss from a cancellation due to illness.

    Response from Trawick International

    Good morning. You may want to check your mail. The claim was already processed and a check was mailed on 4/10/19 from an address in Florida to the address that you requested that the check be mailed to. I confirmed that the address is the same as the one you used when you applied for coverage.

    If you don’t have the check please reach out to my office at 888-301-9289 and ask to speak with me and I will get a new one issued.

    Trawick International policy: Safe Travels 3 In 1

    I called the claims dept at 888-352-3169 the day after I arrived in New Zealand but my luggage did not. I was given a claim number. Three days went by and I received no communication. The next day (4 days after vacation started) my luggage arrived and I got an email from On Call International advising me that my luggage had not yet been located by the airline. The next day they sent an email that my luggage was " in the delivery status". So, they were of no help in locating my luggage. Additionally, I was informed that the Baggage Delay benefit would only cover clothing/toiletries for which I had a dated receipt, nothing for the inconvenience.

    Catherine from CA
    Review Received: April 19, 2019
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    The csr sent me to the website to download forms. Still completing. A lot of paperwork to come

    Tara from NC
    Review Received: April 17, 2019
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    2 out of 2 people found this review helpful
    Response from Trawick International

    Tara, The claim forms for Nationwide ask about you, your trip and what you lost and how. If you have a form that is longer than 2 pages and a signature page, you may have downloaded the wrong company’s form – please check that it says Nationwide. If you need help filling out the form please contact our office. Our customer service team is always available to help 888-301-9289.

    Trawick International policy: Safe Travels 3 In 1

    Very easy to enroll. Good value for coverage

    Ian from DE
    Review Received: April 12, 2019
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    The woman who explained the policy was very helpful explaining the policy details.

    Joan from PA
    Review Received: April 9, 2019
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    0 out of 0 people found this review helpful