Trawick International Travel Insurance Reviews

I did file a claim (mailed in on 3/16/19) , I still have not heard ONE thing from the company. I called the claims dept. a week ago , and all I got was : 1) they did get it , and 2) it is being reviewed. I didn't even get an e-mail or call from them. VERY DISAPPOINTED

Unfortunately I had to cancel my trip due to medical issues. I submitted my claim and within 3 weeks I was advised that my claim was approved.

I have explained this to Jorge (?) by phone Mar 30 after I received an email from Squaremouth as a followup survey.. To minimize description of my experience, I have been working on getting my claims processed for a long time. I had given up the whole thing as loss of all claims, fee paid ($110), etc. They told me there was nothing in the system, they received none of my queries or responses to them by Virtr (sp) which they said I had to use, and then.just ignored the many attempts I made to correspond, send info, etc.

Jorge was very helpful to me and made me believe I could have my claims looked at and processed. He said I should have just contacted Squaremouth, and not Trawick. At the time I was making contacts with you, this is what information I had (attached). Trawick gave me a member number and told me to call GBG Assist. They replied that they would forward the claims to be processed. After many emails and contacts, they told me they could find no claims in the system and they gave no further communication (after weeks of many attempts on my part). I was routed through their Customer Support, etc. but to no avail.

As directed by Jorge, I am now going to send my claims to Squaremouth on Monday when I can contact Claims Filing.. I do hope there will be some response and this can be resolved.

Deciding which policy to purchase was easy and the actual purchase equally easy. As we are an elderly couple, it is always reassuring to be insured against the unforeseen. Fortunately, we stayed healthy, enjoyed the trip and did not need to file a claim.

I filed a claim yesterday due to trip interruption. I am not certain how this claim will be handled, therefore, can't give adequate feedback until I get a response from the carrier,

I didn't have to make a claim so I can't really say how good the insurance was, but it was easy and affordable to purchase.

I am still waiting to hear back from my claim, getting very disappointed with this company. Their customer service is only available business hours.

I contacted Trawick customer service twice to increase my coverage prior to my trip. They were very helpful and responded promptly.

I have used the Square Mouth website on multiple occasions and the ease of obtaining reliable travel insurance options has made my travels much less stressful. My interactions with Trawick went smoothly from start to finish as has been my experiences with all of the policies I have obtained through the Square Mouth web site. I automatically go to this site as soon as I make my original booking, to insure pre existing medical is covered, and then contact the insurer to increase coverage as my non refundable amount increases the closer I get to my travel date. I would recommend both Square Mouth and Trawick to other travelers.

Just mailed claim yesterday, so my ratings above were forced. I'll be better prepared to comment after my claim has been processed.

I arrived Fresno, California to visit my sister and I felt dizzy and left arm and hand numb when I just arrived. I thought it might be because of the long tired trip. However, the numbness was still there and I still had a headache after about a week. My sister family took me to the emergency of ST Agnes Med Center. I stayed there almost whole day and then they let me go home for observation and suggested me to have an appointment with a neurologist. I gave the insurance information and policy copy to the hospital. And then, I got a bill from a bill collection agency. We asked the Trawick International which hospitals or doctors we can go in Fresno before we go the emergency. The service rep. let us check by myself. They didn't give any necessary assistance. Now, I was in China. I have no idea who would be responsible for the case.