Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,061
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AVG. MONTH
437
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels 3 In 1

    I am just in the process of gathering all of the material necessary to file a claim. So far, the process has worked well. I was able to get the form I needed quickly and the customer service rep answered any questions about the information needed for the form.

    Lynn from TX
    Review Received: March 2, 2019
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Walking fordert additional paperwork Form travelagent.Idid Not Go in trip do to a skiingaccident

    Fritz Wanner from CT
    Review Received: February 24, 2019
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Mailed claim form 2/23/19.

    Blitz from NJ
    Review Received: February 24, 2019
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    I contacted Rebecca Morrison and she helped me a lot when I needed to make some adjustments to my plan. Her professionalism and friendliness are awesome and she deserves to be promoted with a big salary and a bonus.

    Thanks!!!

    Jourdan from China
    Review Received: February 24, 2019
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    1 out of 1 people found this review helpful
    Response from Trawick International

    Thank you for your kind words. It was a pleasure working with you. I wish you happy and safe travels!

    Trawick International policy: Safe Travels International Cost Saver excl US

    Very satisfied and appreciate the prompt reply from Trawick..

    Jack from BC
    Review Received: February 20, 2019
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    We were delayed going home in Milan, Italy and as a result had to spend and unplanned night in NYC, incurring some unanticipated expenses. I am currently trying to recover those expenses and it is a difficult and time consuming process. I am planning another trip abroad in 2020 and will consider using another company for trip insurance.

    Michele from OR
    Review Received: February 19, 2019
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    6 out of 7 people found this review helpful
    Response from Trawick International

    Michele, thank for submitting a review. Can you explain which part of the claim is time consuming? I think there is only a claim form and proof of your loss to file the claim. If you have receipts together it should take 10 – 15 minutes to get them claim form filled and sent via email. You can even take photos of your receipts, if you don’t have a scanner. If you need help with filling out the claim form or figuring out what documents you need, please contact me at 888-301-9289 and I will be happy to assist you in any way that I can.

    Trawick International policy: Safe Travels 3 In 1

    I haven’t made a final judgment. Their 3rd party reps make it very difficult to file a simple claim for medical needs that cost less than $100

    Teresa from MN
    Review Received: February 8, 2019
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    5 out of 5 people found this review helpful

    Review Updated: 03/08/2019

    The process was onerous, impersonal and incomplete. They did not abide by the policy terms that Squaremouth sent me.

    I have reported the company to Squaremouth and am still waiting for them to follow through

    Trawick uses a third party whose job it is to not pay legitimate claims.

    This was a very small claim. I provided extensive documentation, as well as additional personal information that they demanded.

    This is the third time that I have purchased travel insurance in the last two years. This is the first time I have had a claim

    Response from Trawick International

    Thank you Teresa, for giving us a review. You mentioned the claim process difficult for simple claim for a small amount. As with any claim, the proof of the loss is a requirement. Documents (proof) are not decided based on amount of the claim, rather they are related to the benefit that you claimed for. So a medical claim for $5 requires just as much paperwork as a medical claim for $1,000.

    Once CBP has what is required, you will find the process moves along rather quickly. Please let us know if you need any assistance.

    Trawick International policy: Safe Travels 3 In 1

    During my trip I developed pneumonia. I had to return earlier on my physicians advice.
    At first my claim was rejected without any explanation I appealed this decision and was then told to get a second letter from my physician.My claim was then partially paid. Co-ordinated benefit plan decided to pay for the airline rebooking but not for the hotel cancellation.I would NOT recommend during travel insurance!
    Each back and forth took months.My claimtook 4 months to partial payment
    Thank you
    H Pompe van Meerdervoort

    Hjalmar from CA
    Review Received: February 5, 2019
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Everyone was very helpful. I accidently put the wrong date on the policy and they corrected with no issues. Easy to deal with and very helpful.
    A nice perk and I will definitely use your insurance services again in the future.

    christina from CA
    Review Received: January 28, 2019
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Wanted to make sure there would be no problems with out trip to NYC.

    James from PA
    Review Received: January 26, 2019
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    1 out of 1 people found this review helpful