Trawick International Travel Insurance Reviews
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Overview
Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
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“Trawick International policy: Safe Travels 3 In 1theodore from AZReview Received: January 25, 2019Was this review helpful?6 out of 7 people found this review helpful
Not settled yet they just continue to asked for more information very unsettling
“Trawick International policy: Safe Travels 3 In 1Nancy from NHReview Received: January 9, 2019Was this review helpful?1 out of 1 people found this review helpfulVery easy to file a claim- once I realized I needed to fill out the claim form- duh!! First time user & I did not know the process. Might be handy if you make a check list for people who are making a claim
“Trawick International policy: Safe Travels International Cost Saver excl USRep needed my “customer number,” which wasn’t on any of the documents you sent me. He was able to look it up but the whole process seemed rinky-dink and did give me confidence.
Charles from NYReview Received: January 8, 2019Was this review helpful?0 out of 1 people found this review helpful“Trawick International policy: Safe Travels 3 In 1Mary from OHReview Received: January 3, 2019Was this review helpful?0 out of 0 people found this review helpfulThe lack of communication about where the claim was in the process is the reason for the 3 stars. In order to file a claim, one must call a number and have the forms emailed. After that,, once the documents have been returned, there is a 15 day processing wait and another 2 weeks before a check is received in the mail. Some communication regarding the mailing of the check is needed, and there was none. There is no website where a claim may be filed, making it impossible to check the status of the claim.
The insurance I purchased was not adequate for the situation, since I was having a difficult time returning home through the Atlanta airport during the holiday season. Since it was not explicitly covered in the policy, the time off I had to take from work was not paid. I have no issue with the way the rest of the claim was handled. I initially checked the policy to see if another flight home would be covered, and the coverage would have been inadequate. I filed a claim since travel delay up to $100 per day was covered.
“Trawick International policy: Safe Travels 3 In 1We purchased insurance coverage for a week in New York City. Everything was non-refundable: the hotel, theatre tickets, jazz concerts, The Christmas Spectacular at Radio City. As we are in our 80's we couldn't risk losing such a large investment because of unforeseen circumstances. We were glad NOT to have to use the insurance but were glad to have it.
Danna from NHReview Received: December 31, 2018Was this review helpful?4 out of 6 people found this review helpful“Trawick International policy: Safe Travels 3 In 1We were unable to take the trip, filed a claim for injury and hospitalization. the claim was filed with Trawick Oct. 23rd and to date December 13th we still do not have payment for our loss. Poor claims service, we had to make all contacts with this Company, no one contacted us ever.
Maxtyler and Shirley Robertson from TXReview Received: December 13, 2018Was this review helpful?6 out of 6 people found this review helpfulResponse from Trawick InternationalHi Shirley, I contacted CBP, the claims office, and they said that they have paid you on 6 separate claims on December 5 so you may want to watch your mail for the checks. If you don’t get them by the 20th please contact Trawick and we will see if we can get them reissued. As a general rule, CBP won’t contact you unless they need more information to process your claim. So kudos to you for supplying everything they needed. They also count “days in claim processing” by working days so payments issued on December 5 would have been 29 days. Holidays usually add to the number of calendar days in processing.
“Trawick International policy: Safe Travels 3 In 1Trip cancelled due to medical reasons for both of us. Claim mailed 11/27/18. We know it takes time to process this claim, so no concerns as of today 12/8.
Dwight from MNReview Received: December 8, 2018Was this review helpful?3 out of 4 people found this review helpfulResponse from Trawick InternationalDwight, CBP takes 15 working days to get the claim into their system. Once there they will process it. If they need more information they will reach out to you directly via email or a phone call. The number one thing that holds up claims, is not sending in the documents needed to prove the loss. I hope that you got everything. If you have any issues please contact our Customer Service at 888-301-9289 between 8-5 CST and one of our staff can help you.
“Trawick International policy: Safe Travels International excl USwas stuck with a 1100 dollar hostpital bill i had to pay out of pocket because the hostpital there wouldnt deal with you guys after speaking to you and said that we had to pay out of pocket for you to give back the money!!! can i still claim for the money we had to pay..
Jenny from OHReview Received: November 23, 2018Was this review helpful?2 out of 5 people found this review helpful“Trawick International policy: Safe Travels 3 In 1It was difficult trying to find out how to make a claim then it took a long time to get processed
Mary from ARReview Received: November 18, 2018Was this review helpful?5 out of 5 people found this review helpful“Trawick International policy: Safe Travels 3 In 1I had to cancel my trip due to medical reasons. I filed a claim and am waiting to hear from the travel insurance company. It has been almost 4 weeks since I have filed my claim and I have yet to hear from them.
Fern from CAReview Received: November 13, 2018Was this review helpful?8 out of 8 people found this review helpful