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Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,061
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AVG. MONTH
437
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels 3 In 1

    I only emailed a question about my coverage, and it took a couple of weeks to get a response. I suppose a phone call would have been faster. The answer wasn't comprehensive, but it did answer my question.

    Linda from FL
    Review Received: July 28, 2018
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Purchasing the policy was easy and took very little time. This was the second time I used them.

    Wayne from WA
    Review Received: July 25, 2018
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Carroll from TX
    Review Received: July 25, 2018
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    4 out of 4 people found this review helpful

    Claim was handled with only a slight delay from what was indicated (30 days, but actually received information in about 38 days). I received an email from them with all of their decisions, payment information, etc. It was set so that I could not print, copy, or upload this information! This made it difficult to compare what they were saying against what we had submitted. We needed to see their document on a piece of paper.

    The only item they did not pay for on our claim was 2 meals that we had to purchase because of being delayed and not flying out on our original flight. We had to stay an additional 2 days before catching the next flight back to the US from Indonesia. They paid our hotel bill and transportation to the airport. Why not cover the two meals - very inexpensive, too! Just seemed picky to us.

    Carroll Melnyk

    Trawick International policy: Safe Travels 3 In 1

    Your girl looked up our policy and it did not cover a Dr. call and medication for my friend
    The bill was $251.00.which she said was not covered. No I guess we will not be sending in a claim because it is not covered. We did not realize when it said preexisting conditions were covered that anything immediate was not covered.
    Joyce Tanner

    Joyce from WA
    Review Received: July 25, 2018
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Raymond from CO
    Review Received: July 25, 2018
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    0 out of 0 people found this review helpful

    I was a little disappointed because Trawick said they covered pre-existing conditions. However, they don’t tell you that you need to be fit for travel on the day you take out their policy. Luckily I was, and was traveling on the date in question. Make sure you read the pre-existing clauses of any policy. Also, my trip was cancelled back in June, and I have still not received payment. I did need a Fit for Travel form to be completed by my doctor which it was, but still waiting for my check.

    Trawick International policy: Safe Travels 3 In 1

    7/23/18
    - My bag has not yet been found by Air France since my return flight on July 16
    - My file number at AF is YULAF43402
    - I completed the inventory form upon request by AF
    - I spoke to a pleasant person at Trawick today to let them know that my bag is missing.

    Anneliese from VT
    Review Received: July 23, 2018
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    No issues.

    Bruno from AB
    Review Received: July 17, 2018
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    1 out of 4 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Easy to purchase a policy that fit my needs, as it should be. But since I did not file a claim I cannot comment on the most important aspect of the policy-the claims service from the insurance company.

    George from WA
    Review Received: July 11, 2018
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    1 out of 4 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    The Trawick International representative was extremely helpful. She knew exactly how to handle our trip itinerary and protect us against unforeseen trip interruption.

    Darrell Little from IL
    Review Received: July 11, 2018
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Always receive good service.

    Francis from FL
    Review Received: June 21, 2018
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    1 out of 3 people found this review helpful