Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
292,540
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AVG. MONTH
505
Total Reviews
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SINCE 2012
3,752
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,752 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2146
  • 4
    702
  • 3
    405
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels 3 In 1

    I found your online service to be extremely easy to use and understand. As a seventy+ senior some web sites can be very frustrating and not intuitive. Two of the most notable features on your application was the ease of selecting the exact coverage I wished to purchase from the extensive and diverse pool. The second came at the close of the transaction when I was given the option to place the policy "calling card" right in my Apple Wallet. This saved me from the need to print out a paper copy of all the policy data to keep up with on the trip. Thanks.

    Edmund from TX
    Review Received: April 29, 2018
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    2 out of 2 people found this review helpful
    Response from Trawick International

    Thank you for taking the time to write a review for Trawick International - Nationwide 3-n-1 plan. We really appreciate the 5 star Overall Rating!

    Please let us know if we can be of any further assistance.

    Trawick International policy: Safe Travels 3 In 1

    Went to a ship's doctor on the trip . Did not realize we had no medical coverage till I
    called for a claim form, so was disappointed. My insurance may cover it. If not, will be
    more careful and read more when I select a policy next time.

    Rudolph from FL
    Review Received: April 21, 2018
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Was not represented correctly. Agent stressed emergency services such as life flight etc.,nevermentioning day to day illnesses were not covered. All other travel policies we have purchased have always covered health issues faced while traveling. Will not. recommend to friends

    Marguerite from TX
    Review Received: April 19, 2018
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    6 out of 9 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Because of my illness, I could not fly to San Francisco to catch the boat, we had to cancel our full trip 2 days before sailing. We have been in touch with Claims Examiner /NB in March 22nd, who provided us with the necessary information to file a full claim. We sent all that paperwork in on March 27th requesting a return receipt. We received that receipt showing J. Potter signed for this at your Tampa office on April 2nd. We have heard nothing more from your company since then.

    Robert from AZ

    Robert from AZ
    Review Received: April 14, 2018
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    7 out of 7 people found this review helpful
    Response from Trawick International

    We show your claim was received vis USPS on 04/02/18 and worked on 04/20/18 (15 business days). That same day a request for needed information was emailed to you. You sent the required information recently and your claim has been processed for payment. Please contact a Trawick representative if you have not received your reimbursement by 5/20/18.

    Trawick International policy: Safe Travels 3 In 1

    The phone personnel are very helpful explaining the parameters fo the different policies and adapting one to my price range.

    Doris from CA from CA
    Review Received: April 12, 2018
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Our plans changed to flying from driving to Miami. I called to see about adding the plane fares to our policy. I was told how to do it. It was efficient and easy. We were very satisfied with the service we received. We would recommend this policy to others. It provided the protection we needed without costing a fortune.

    Estelle from MD
    Review Received: April 9, 2018
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    Dear Square Mouth Customer Service:
    Unfortunately we cancel our trip by medical reasons. We made claim to Trawick International Co, and they sent us promptly the form and list of documents, needed to be sent. We've sent them all needed documents March 28 by mail and still wait their answer if they received our documents.
    If you are interesting about our claim you can contact us in 4 weeks.
    thank you very much
    Vilan Kosover

    Note:
    Because your questionnaire is for people, who have had a travel the real answer on question #5 is n/a

    Vilan from CT
    Review Received: April 6, 2018
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    3 out of 4 people found this review helpful

    Review Updated: 05/04/2018

    Trawik International company unfortunately does not understand the nature of lymphoma type illnesses., referring to preexisting conditions. The lymphoma are slow going illness and easy get a treatment, allowing the patient feel quite normal and lives a normal live without any restrictions. However to keep the patient healthy the doctor requests periodically some tests, after which the patient may have temporally problems, usually 1-2 weeks. But it does not mean, that the patient has any restrictions to travel ets.

    Trawick International policy: Safe Travels 3 In 1

    After the insurance policy was created, I noticed that I had misspelled one of our travellers names. I was worried that there would be issues if we had to file a claim. So I contacted Trawick regarding the possibility of correcting the misspelling. I was amazed that they corrected the issue and generated new documents with the proper spelling w/in an hour of my contacting them.

    The cost for coverage under Trawick was just right for us - we were going on a locally originating bus trip, didn't want to risk losing our money should we have to cancel due to health issues w/multiple elderly family members but also didn't want to pay a lot of money for coverage.

    We will definitely use Trawick for future trips!

    Ann from MD
    Review Received: April 3, 2018
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    I purchased a policy online to cover a flight which was the return trip of a two-way travel itinerary. Later I had a question to clarify about the coverage and so asked to speak with a customer rep who told me that the kind of insurance I thought I had paid a premium for was not actually available, that only round trip coverage was being offered when a person was going out and then returning. It would have helped if, in the steps prior to my purchase, it had been made more clear that insurance was not available through Trawick Int'l for only the return flight of a two-way overall trip. Had I not brought the matter up to the rep when discussing another matter, I'd not have known that my expenditure for the one-way travel insurance was a waste and so would not have realized I might as well get a refund for it, which is what I did after learning this.

    Lawrence from TX
    Review Received: March 28, 2018
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels 3 In 1

    During the trip I got sick briefly and I considered cutting trip short. I called 24 hour assistance for guidance. She was very helpful in giving information and reassuring in tone. Luckily I got well and was able to complete trip.

    Pawan from TX
    Review Received: March 27, 2018
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    1 out of 1 people found this review helpful
    Response from Trawick International

    We are sorry to hear that you were not feeling well on your trip but we are glad that the assistance company was able to help you in a considerate manner and you were able to complete your trip. We appreciate your kind comments.

Last updated: July 12, 2026