Trawick International Travel Insurance Reviews

I called them and got a claims agency. i asked them to send me a claims form and never heard more.

The Trawick International representative was very helpful when I asked them to change the effective date to my insurance policy. The lady whom I spoke to was very professional in our telephone conversation. I was happy with the way she handled my request. They have very good customer service.

We had to cancel our trip because of a serious medical problem. We submitted all the forms but have not heard from the insurance company. It has been three and a half weeks since I mailed the forms. Is this to be expected?

Since I did not file a claim I do not have pertinent comments

Easy to work with. Competitive rate. Responsive.
Happy.

I've been purchasing travel insurance packages through SquareMouth for several years. The website has been easy to read and navigate. The staff has always conducted in a professional manner over the phone and always were ready to answer my questions. I purchased the travel insurances for those "unexpected situations." Fortunately, I've been happy not needing to use them!

Lie

I submitted my claim back in November of 2017. I have contacted GBG aka Trawick multiple times regarding my claim. They have yet to process my claim completely, and it is now February 2018. The representatives I speak to are very nice but aren't the ones doing any of the processing. All they can do is ask me to give them my claim documents again via email and forward emails to the claims/customer service department and request that the claim be processed. However, it's a black box after that. Every time they contact me they tell me that they will get back to me in 7-10 business days. But every time they do contact me, it's to tell me that my claim is being processed. How many times do I have to email them my claim and how long does it take to process a claim??? I am very frustrated and annoyed with this Trawick/GBG.

My claim was delivered 2/3/2018. So far there has been no response.

My father was very sick and I was concerned that I would have to cancel my vacation last minute. He passed away a week after I purchased the policy and I had to travel to be with him before he passed, but I was able to return in time to take the trip. It was a short two day trip, but it gave me time to reflect on what had happened and to be with my friends. They helped me to grieve in a beautiful location, so I was happy that I did not have to cancel the trip. You never know what is going to happen, and this Trawick International policy gave me piece of mind when I needed it the most. I have come to depend on SquareMouth for all my travel insurance needs, but in this particular case you have really outdone yourself. You took the time to find the exact policy I needed for this situation and I sincerely appreciate it. Thank you to all the folks at SquareMouth and Trawick International for helping me over a very difficult time.