Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
292,540
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AVG. MONTH
505
Total Reviews
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SINCE 2012
3,752
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,752 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2146
  • 4
    702
  • 3
    405
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels USA Trip Protection

    Shane, in order for the policy to cover a hurricane you have to purchase the insurance coverage before they named it. In your case they named hurricane Irma on August 30,2017 which was before you bought the insurance coverage on 9/4. This plan won’t cover any trip cancellation once the storm was named. Perhaps you can get some of your money back from the airline. You should contact them and see what they can do.

    Kind Regards,
    Jane
    Customer Service

    Tickets were purchased on August 30th, but the airline does not offer travel insurance , so it took me 4 days to find a company and purchase travel insurance. Much of the delay was caused by my local agent who did not want me to outsource a new company .That's what caused the delay. But the tickets were purchased on the 30th of August.

    ShoShane from Jamaica
    Review Received: October 14, 2017
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    We took the insurance as we invited the 3 visitors to be with us. They are returned home now without incident. We live in Canada wanted to unload the risk.

    Danil from Ukraine
    Review Received: September 5, 2017
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    2 out of 5 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    They were very friendly and helpful. I will use again the next time I am out of the country.

    Cari from MD
    Review Received: August 1, 2017
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    Easy to purchase. Just one minor issue for me... The agent I called seemed somewhat reluctant to answer my questions about the policy saying several times that what I was asking was in the written policy that I could read myself. I did not have the policy at hand which is why I called Customer Service.

    Juergen from BC
    Review Received: July 19, 2017
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    9 out of 10 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Excellent Insurance for fair price.

    Betsy from TX
    Review Received: July 6, 2017
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    Purchasing the policy was easy and clean. Filing a claim was straight forward: I sent an email, received forms, and filled them out and mailed them, tracking provided, to the address stipulated. However, that's where things stopped and my insurer started putting up barriers. Even though all materials requested: medical questionnaire, doctor's statements, clinic statements and all doctor and clinic receipts were provided, I keep getting requests for an additional medical questionnaire. I would like this claim resolved before I re-up this month. I will re-up as soon as this is resolved.

    mark pentilescu from OR
    Review Received: June 11, 2017
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    11 out of 12 people found this review helpful
    Response from Trawick International

    Mark, GBG needs the accident questionnaire filled out because you did not give details in the claim form nor in the medical records about how you were injured the medical accident form you sent back was blank. Once you have answered the questions on the form the rest of the process should go smoothly. They are waiting on you as of today 6/12/17. If I can be of assistance please do not hesitate to contact me directly.

    Jane Pennington
    Trawick International
    888-301-9289

    Squaremouth

    Thank you for posting a review of Trawick International.

    We apologize for your negative experience.

    A member of our Zero Complaint Team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Trawick International policy: Safe Travels USA

    Did not make a claim. Will ask for a quote next time I travel, thank you

    William from ON
    Review Received: April 27, 2017
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    4 out of 6 people found this review helpful
    Trawick International policy: Safe Travels USA Trip Protection

    I had no communication with Trawick after purchasing the policy. While in the purchase mode, the information and sales rep were very helpful. Thank You.

    Beth from ON
    Review Received: April 17, 2017
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels International Cost Saver excl US

    very easy, reasonable rates, friendly assistance, felt more at peace having the insurance taken care of before I left.

    Sophie from WA
    Review Received: February 27, 2017
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    3 out of 5 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Really good to find this as an option for our rugby players

    Andrew from Ethiopia
    Review Received: February 12, 2017
    Was this review helpful?
    3 out of 6 people found this review helpful

Last updated: July 12, 2026