Trawick International Travel Insurance Reviews

It was relatively straight forward to use the website. When there was a billing problem, I called to fix it and someone from Squarenouth also called me to help. We didn't make any claims, so I can't comment on te actual insurance.

This was my first time with medical insurance. Your company was fantastic and answered all my questions.
Thank you

This was the only policy I could find with cancellation benefits, which I didn't have to use in the end, but need due to my wife's precarious health situation.

I will use this company for my next trip in August.

This is the first time I've used Square Mouth or bought travel insurance for travel out of the country so I wasn't sure what I needed. I called the help desk and the agent was awesome. She answered all my questions and helped me decide which policy was best for my situation. She was very patient and helpful and did not try to steer me toward any specific company or try to get me to buy a more expensive policy.

easy, efficient, very good to deal with, will use again and recommend to friends

very easy and reasonably priced. Gave us peace of mind while overseas. Had to talk with a rep before leaving because of incorrect info on policy (my fault), and rep was extremely helpful and friendly.

Great Service.. Good Value

During my trip I got excellent customer service and pre-approval of my claim. The 24hr. representative Ali Azeem checked with the medical department who confirmed that I was covered because I was on blood thinners and had an IVC filter (a inner vien device to catch blood clots originating in the vein.

The claim was processed when I got home with some difficulty (couldn't read it, fax'd to the wrong Fax number etc.).

When following up no person I contacted could see why the claim was not processed. I finally got an e-mail saying the claim was denied because of a pre-existing condition, even though the policy was bought specifically because it covers unexpected re-occurrence of a pre-existing condition. (Pulmonay Embollisim).

Further follow ups with individuals who read the policy agreed with me that the claim should be processed.

I am now being asked for my 'medical history' and being told that I should gather that from my primary physician. No specifics are given as to what information is required.

Of course a medical questionnaire was filled out prior to purchasing the policy and an extensive on line chat and detailed review of the policy by myself indicated that the policy covered my needs.

It is odd to me that the auditor of claims Elvia Ledzema has sent me an e-mail stating that customer services wants this information. This is of course backwards. see below:

" Dear Carl,

Thank you for sending the attachment. I was advised by our customer service lead that we will be needing your past medical history. You’ll need to gather this information from you primary physician.

Thanks again for being patient regarding this matter and I look forward to hearing from you.

Regards,


Elvia Ledezma
Internal Claims Auditor"

Global Benefits Group
Insurance Without Borders℠

Corporate Headquarters
26000 Towne Centre Drive, Suite 100
Foothill Ranch, CA 92610 USA
www.gbg.com
+1.949.421.3348

I tried to use my insurance. However, when I called I figured out they only cover the expenses if I am dying and going to the hospital so they do not cover anything else. Therefore, the insurance I had was not useful as I could not use it.

We voluntarily ended our trip about 6 months early. We let Trawick know, and the representative said that we were entitled to a refund for the non-used portion of the premium. I sent in all of the information, but it took MONTHS to get the refund, and only after I called to inquire about it multiple times. The representatives were always nice and tried to be helpful, but it appears the company lacks systems and processes to be sure customer requests are handled in a timely, efficient manner.