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Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,082
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AVG. MONTH
444
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels International Trip Protection excl US

    Returned from trip the end of October and filed a claim for $200 with Trawick International. After 3 weeks of no communication found out they misplaced paperwork submitted. Resubmitted, and had to make at least 10 phone calls to Trawick to finally receive a check on December 27. This took a lot of time and became frustrating for me as the claimant. Trawick was incompetent and amateur in their handling of this claim.

    Mark from AZ
    Review Received: January 1, 2015
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    102 out of 106 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    very easy to sign up, easy to see policy details

    Cal from FL
    Review Received: December 28, 2014
    Was this review helpful?
    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels International Trip Protection excl US

    Trip cancellation claim filed with GBG 11/2/2014. Claim is in process. Trip cancellation due to unforeseen medical situation.

    Harlan from CA
    Review Received: December 11, 2014
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    9 out of 14 people found this review helpful
    Trawick International policy: Safe Travels International Trip Protection excl US

    The customer service agent was very nice and patient as she walked me through the process.

    I had limited options, but the policy I bought met my needs.

    I would recommend Squaremouth but I would tell the individual to purchase insurance when first booking travel.

    Joseph from WA
    Review Received: December 11, 2014
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Love the ease of buying a policy I need and the price too compared to the airlines.

    Philip from FL
    Review Received: November 28, 2014
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels USA

    Yes

    Bj from ON
    Review Received: November 17, 2014
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    I cannot say about using the actual insurance but I did call their customer service number and got mi questions resolved immediately. I will buy again!

    Giovanna from Guatemala
    Review Received: November 12, 2014
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    I mailed the claim over a month to the insurance company and have heard nothing from them. I am upset that they are ignoring my claim and have not contacted me at all.

    Shirley from CA
    Review Received: November 2, 2014
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    176 out of 180 people found this review helpful
    Trawick International policy: Safe Travels USA

    Chose the policy because we called a representative
    It is hard to answer second question..I hope we NEVER have to put in a claim..just comforting to know we are covered if need be..

    Allan from BC
    Review Received: November 1, 2014
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels International Trip Protection excl US

    I am hoping this gets resolved easily, but I am very concerned and was planning to contact you.
    We were unable to go on our trip because my husband has become gravely ill. He is still in the hospital. I filled out the claim forms, and gathered all the information required for Trawick. I sent it certified mail to them, as they directed. My mail receipt says it should have reached them on Oct.14. I plan to go to the post office today to double check that.
    I called them yesterday to see if they needed anything else, and they had no record of my claim. I am hoping they can locate my info and notify me. As you can imagine, this is a very difficult time, and I hope it doesn't get more complicated.
    Thank you

    Joan from NJ
    Review Received: October 30, 2014
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    30 out of 30 people found this review helpful