Trawick International Travel Insurance Reviews

Great Service.. Good Value

During my trip I got excellent customer service and pre-approval of my claim. The 24hr. representative Ali Azeem checked with the medical department who confirmed that I was covered because I was on blood thinners and had an IVC filter (a inner vien device to catch blood clots originating in the vein.

The claim was processed when I got home with some difficulty (couldn't read it, fax'd to the wrong Fax number etc.).

When following up no person I contacted could see why the claim was not processed. I finally got an e-mail saying the claim was denied because of a pre-existing condition, even though the policy was bought specifically because it covers unexpected re-occurrence of a pre-existing condition. (Pulmonay Embollisim).

Further follow ups with individuals who read the policy agreed with me that the claim should be processed.

I am now being asked for my 'medical history' and being told that I should gather that from my primary physician. No specifics are given as to what information is required.

Of course a medical questionnaire was filled out prior to purchasing the policy and an extensive on line chat and detailed review of the policy by myself indicated that the policy covered my needs.

It is odd to me that the auditor of claims Elvia Ledzema has sent me an e-mail stating that customer services wants this information. This is of course backwards. see below:

" Dear Carl,

Thank you for sending the attachment. I was advised by our customer service lead that we will be needing your past medical history. You’ll need to gather this information from you primary physician.

Thanks again for being patient regarding this matter and I look forward to hearing from you.

Regards,


Elvia Ledezma
Internal Claims Auditor"

Global Benefits Group
Insurance Without Borders℠

Corporate Headquarters
26000 Towne Centre Drive, Suite 100
Foothill Ranch, CA 92610 USA
www.gbg.com
+1.949.421.3348

I tried to use my insurance. However, when I called I figured out they only cover the expenses if I am dying and going to the hospital so they do not cover anything else. Therefore, the insurance I had was not useful as I could not use it.

We voluntarily ended our trip about 6 months early. We let Trawick know, and the representative said that we were entitled to a refund for the non-used portion of the premium. I sent in all of the information, but it took MONTHS to get the refund, and only after I called to inquire about it multiple times. The representatives were always nice and tried to be helpful, but it appears the company lacks systems and processes to be sure customer requests are handled in a timely, efficient manner.

Returned from trip the end of October and filed a claim for $200 with Trawick International. After 3 weeks of no communication found out they misplaced paperwork submitted. Resubmitted, and had to make at least 10 phone calls to Trawick to finally receive a check on December 27. This took a lot of time and became frustrating for me as the claimant. Trawick was incompetent and amateur in their handling of this claim.

very easy to sign up, easy to see policy details

Trip cancellation claim filed with GBG 11/2/2014. Claim is in process. Trip cancellation due to unforeseen medical situation.

The customer service agent was very nice and patient as she walked me through the process.

I had limited options, but the policy I bought met my needs.

I would recommend Squaremouth but I would tell the individual to purchase insurance when first booking travel.

Love the ease of buying a policy I need and the price too compared to the airlines.

Yes