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Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
290,082
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AVG. MONTH
444
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels USA Trip Protection

    Had to cancel trip due to medical issue. Very quick with refund and very easy to submit claim using email and attaching all needed information. Definitely would recommend

    gerald from ON
    Review Received: October 19, 2014
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    20 out of 20 people found this review helpful
    Trawick International policy: Safe Travels USA

    The section of several carriers.
    The ability to receive your policy immediately.

    Shirley from ON
    Review Received: October 15, 2014
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    It was easy to purchase & great price. As far as making a claim, I cannot comment on that since no accidents occurred.

    Maria from CA
    Review Received: October 13, 2014
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels International Trip Protection excl US

    Our travel went off without a hitch, so it was not necessary to file a claim. I went with Trawick International based on coverage and price. It was much less than what the travel company offered. The customer service agent was thorough in explaining the coverage. I will consider using this insurance again.

    Robert from OK
    Review Received: October 5, 2014
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Found this strange named entity on the internet. Lots of other providers of insurance but none had the full coverage like you did and that I needed. Cost was most reasonable, the coverage was broad, and getting the policy was easy. I have recommended your policy to several friends who travel to europe. I will be purchasing through you on my next trip to europe.

    Glen from NC
    Review Received: September 30, 2014
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Have me peace of mind, service was great. Thanks

    Andre from CA
    Review Received: September 25, 2014
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels International Trip Protection excl US

    I spoke with Pia with Trawick International on 7/31/14 and she advised me to email eclaims@gbg.com regarding our claim. I submitted our claim on 8/3/14 and received an email back on 8/5/14 from the Claims Service Department in Foothill Ranch, CA with our reference number 201408030000001 saying "Thank you for the email. This has been forwarded to the claims department and we will get back to you if we require any additional information. Please feel free to contact our customer service team at customerservice@gbg.com if you have any questions or concerns. Rajesh Matangi" I have heard NOTHING since and contacted Squaremouth this morning and spoke to Amanda in your Salem, New Hampshire office. She is going to forward our information to the appropriate people for handling. Thank you, Carol and John Lauck

    Carol from TX
    Review Received: September 15, 2014
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    36 out of 43 people found this review helpful
    Trawick International policy: Safe Travels International Trip Protection excl US

    Filed a claim for flight reimbursement due to cancellation illness and was told I needed to pursue a refund for my non refundable flight from the airline. Would discourage anyone from using SquareMouth.

    Susan from KS
    Review Received: September 6, 2014
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    67 out of 70 people found this review helpful
    Trawick International policy: Safe Travels USA Trip Protection

    I called customer service with questions, but it sounded like they were using a poor quality VOIP service and the representative kept cutting out along with overall poor phone quality.

    Clint from China
    Review Received: September 3, 2014
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    8 out of 10 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    I cancelled this policy before I left because it excluded mountaineering over 15,000 ft, replaced it with another one that did cover higher altitude risks, but still get emails for the initial policy from Squaremouth.

    A bit sloppy, and I am now worried that my refund might not have been processed carefully.

    Willem from OH
    Review Received: August 17, 2014
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    7 out of 9 people found this review helpful