Trawick International Travel Insurance Reviews

I spoke with Pia with Trawick International on 7/31/14 and she advised me to email eclaims@gbg.com regarding our claim. I submitted our claim on 8/3/14 and received an email back on 8/5/14 from the Claims Service Department in Foothill Ranch, CA with our reference number 201408030000001 saying "Thank you for the email. This has been forwarded to the claims department and we will get back to you if we require any additional information. Please feel free to contact our customer service team at customerservice@gbg.com if you have any questions or concerns. Rajesh Matangi" I have heard NOTHING since and contacted Squaremouth this morning and spoke to Amanda in your Salem, New Hampshire office. She is going to forward our information to the appropriate people for handling. Thank you, Carol and John Lauck

Filed a claim for flight reimbursement due to cancellation illness and was told I needed to pursue a refund for my non refundable flight from the airline. Would discourage anyone from using SquareMouth.

I called customer service with questions, but it sounded like they were using a poor quality VOIP service and the representative kept cutting out along with overall poor phone quality.

I cancelled this policy before I left because it excluded mountaineering over 15,000 ft, replaced it with another one that did cover higher altitude risks, but still get emails for the initial policy from Squaremouth.

A bit sloppy, and I am now worried that my refund might not have been processed carefully.

Great value, with peace of mind traveling outside U. S. Customer service answered all my questions and help me pick a plan which was good for me. They where not pushy and did not try to sell me extra stuff. Will use they again next time I travel overseas.

My mom was 89 at the time of the travel (Dec 1 2013 - March 23 2014 to Ft lauderdale Fl. She developed a severe bronchitis with shortness of breath and was admitted for 2 days to hospital. Because of her age I (her son) handled her claim. She has a pre-existing heart condition which I called about PRIOR to purchasing the policy. I asked if the $1000 for a pre-existing condition treatment for her heart applied, because there was also a clause in the contract excluding heart conditions. I was (mistakenly) told by the Trawick agent that the $1000 maximum benefit would apply for any heart condition treatment. Then after filing the claim and talking to GBG assist and also Trawick, I was given the opposite interpretation, i e that heart condition treatment was excluded. I should have been recording conversations just like companies often do as proof but obviously cannot do so. I actually called back and spoke to that same agent afterward and got a different story than pre-purchase of the policy (heart condition treatment is not compensable at all).
Anyway, that's all I have. My mom is not wealthy enough to sustain the added cost of the heart treatment which consisted of dispensing her usual daily oral heart meds while in hospital + blood tests to "rule out" an acute heart event, all of which were negative, and all of which cost about $1000). So I had to pitch in.

In summary, I'm upset about a favorable interpretation of the heart condition clause being compensable up to $1000 before purchase of the policy, and then a different interpretation afterward.

It was the only policy available that fit our requirements. Having it gave us great peace of mind, and we were glad we didn't have to use it.

Submitted two claims via the website. One got stuck somewhere in the process, but I was able to call and speak to someone. It went through quickly after that. Even though the costs of both were within the deductible, I was glad to see that processing went fine.

This was an easy, inexpensive policy. Thank God it wasn't needed; but I had peace knowing I could have! If I travel out of the country again, I will go with this company.

Did not need to use it but it was a great deal and purchasing was easy. will definitely purchase insurance from here again if ever need to!!