Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
Calendar icon
SINCE 2012
290,107
Calendar icon
AVG. MONTH
452
Total Reviews
Star icon
SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
  • Filter By
    Filter
    Sort By
    Sort
  • Trawick International policy: Safe Travels International excl US

    Made a claim four months ago for a small amount. They just contacted me for the first time and all the information they used was incorrect, the claim was for the wrong amount, and they said they needed proof that it wasn't a pre-existing condition (it was pink eye!). This will clearly be a lot of time and effort on my part to get it straightened out, and I am doubtful I will see any money. We used a different carrier for our last trip and also made a similar claim and they were great--nothing like this.

    Brazil traveller from ID
    Review Received: August 31, 2013
    Was this review helpful?
    160 out of 165 people found this review helpful
    Response from Trawick International

    I had an opportunity to review this case personally and was able to quickly identify that there was an error made. The examiner entered an incorrect diagnosis and the claim was incorrectly processed for additional information when none was needed. The error has been fixed and the reimbursement was mailed to the member immediately. We apologize for any delay.

    Trawick International policy: Safe Travels International excl US

    I would highly recommend Squaremouth. They helped me select a travel policy specifically for my needs, at a reasonable price. Their customer service was excellent. Fortunately, my travels went very smoothly and I did not require their services during my 3 month trip. I would use Squaremouth in the future for travel insurance for any lengthy trips abroad as the coverage and peace of mind is worth the reasonable cost.

    Sarah from AZ
    Review Received: August 28, 2013
    Was this review helpful?
    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels USA

    I did not need to contact the insurance provider at any time, happily, so I cannot really reply.

    Dee Dee from Spain
    Review Received: August 7, 2013
    Was this review helpful?
    2 out of 7 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    I did not file any claims or need to interact with my insurance company during the trip; thus I cannot rate their performance.

    Bethany from NJ
    Review Received: August 7, 2013
    Was this review helpful?
    2 out of 9 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Before Trip
    I did everything online myself so I can't really rate customer service.

    During Trip
    Seems fine. I haven't made any claims or used it for anything.

    Brandie from KS
    Review Received: July 7, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Before Trip
    It was all automated, but I really liked the selection process.

    During Trip
    I didn't actually have to use the insurance, so I don't know.

    Claim Process
    no claim.

    Claudia from CO
    Review Received: June 25, 2013
    Was this review helpful?
    1 out of 5 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Before Trip
    Best insurance is that I did not use

    During Trip
    never used

    Claim Process
    N/a

    steven from FL
    Review Received: June 16, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Claim Process
    Claim not yet submitted or processed. Awaiting word from the airline this week on their efforts to track the stolen items.

    Stephen from Kazakhstan
    Review Received: June 11, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Before Trip
    Very helpful and knowledgable.

    Patti from SC
    Review Received: May 30, 2013
    Was this review helpful?
    3 out of 9 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Before Trip
    Did not have to access customer service. Documentation was clear and I did not need to file a claim.

    lisa from CA
    Review Received: May 29, 2013
    Was this review helpful?
    3 out of 10 people found this review helpful