Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
Made a claim four months ago for a small amount. They just contacted me for the first time and all the information they used was incorrect, the claim was for the wrong amount, and they said they needed proof that it wasn't a pre-existing condition (it was pink eye!). This will clearly be a lot of time and effort on my part to get it straightened out, and I am doubtful I will see any money. We used a different carrier for our last trip and also made a similar claim and they were great--nothing like this.
I had an opportunity to review this case personally and was able to quickly identify that there was an error made. The examiner entered an incorrect diagnosis and the claim was incorrectly processed for additional information when none was needed. The error has been fixed and the reimbursement was mailed to the member immediately. We apologize for any delay.
I would highly recommend Squaremouth. They helped me select a travel policy specifically for my needs, at a reasonable price. Their customer service was excellent. Fortunately, my travels went very smoothly and I did not require their services during my 3 month trip. I would use Squaremouth in the future for travel insurance for any lengthy trips abroad as the coverage and peace of mind is worth the reasonable cost.
I did not need to contact the insurance provider at any time, happily, so I cannot really reply.
I did not file any claims or need to interact with my insurance company during the trip; thus I cannot rate their performance.
Before Trip
I did everything online myself so I can't really rate customer service.
During Trip
Seems fine. I haven't made any claims or used it for anything.
Before Trip
It was all automated, but I really liked the selection process.
During Trip
I didn't actually have to use the insurance, so I don't know.
Claim Process
no claim.
Before Trip
Best insurance is that I did not use
During Trip
never used
Claim Process
N/a
Claim Process
Claim not yet submitted or processed. Awaiting word from the airline this week on their efforts to track the stolen items.
Before Trip
Very helpful and knowledgable.
Before Trip
Did not have to access customer service. Documentation was clear and I did not need to file a claim.