Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
292,561
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AVG. MONTH
507
Total Reviews
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SINCE 2012
3,753
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,753 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2146
  • 4
    703
  • 3
    405
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels International excl US

    No claim.

    N/A from FL
    Review Received: October 7, 2013
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    2 out of 5 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    The only time I needed them was in Thailand, but because it was July 4th in the states they didn't answer. People get sick and bad things happen on holidays, too.

    Brianna from NJ
    Review Received: September 18, 2013
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    22 out of 26 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    No claim was processed so I did not rate them

    Weston from CO
    Review Received: September 8, 2013
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    1 out of 4 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    The policy was cheap and extremely customisable...I didn't require any claims but was happy with the peace of mind it gave me

    Lee from Korea (South)
    Review Received: September 2, 2013
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    2 out of 4 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Made a claim four months ago for a small amount. They just contacted me for the first time and all the information they used was incorrect, the claim was for the wrong amount, and they said they needed proof that it wasn't a pre-existing condition (it was pink eye!). This will clearly be a lot of time and effort on my part to get it straightened out, and I am doubtful I will see any money. We used a different carrier for our last trip and also made a similar claim and they were great--nothing like this.

    Brazil traveller from ID
    Review Received: August 31, 2013
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    160 out of 165 people found this review helpful
    Response from Trawick International

    I had an opportunity to review this case personally and was able to quickly identify that there was an error made. The examiner entered an incorrect diagnosis and the claim was incorrectly processed for additional information when none was needed. The error has been fixed and the reimbursement was mailed to the member immediately. We apologize for any delay.

    Trawick International policy: Safe Travels International excl US

    I would highly recommend Squaremouth. They helped me select a travel policy specifically for my needs, at a reasonable price. Their customer service was excellent. Fortunately, my travels went very smoothly and I did not require their services during my 3 month trip. I would use Squaremouth in the future for travel insurance for any lengthy trips abroad as the coverage and peace of mind is worth the reasonable cost.

    Sarah from AZ
    Review Received: August 28, 2013
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels USA

    I did not need to contact the insurance provider at any time, happily, so I cannot really reply.

    Dee Dee from Spain
    Review Received: August 7, 2013
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    2 out of 7 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    I did not file any claims or need to interact with my insurance company during the trip; thus I cannot rate their performance.

    Bethany from NJ
    Review Received: August 7, 2013
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    2 out of 9 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Before Trip
    I did everything online myself so I can't really rate customer service.

    During Trip
    Seems fine. I haven't made any claims or used it for anything.

    Brandie from KS
    Review Received: July 7, 2013
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    Before Trip
    It was all automated, but I really liked the selection process.

    During Trip
    I didn't actually have to use the insurance, so I don't know.

    Claim Process
    no claim.

    Claudia from CO
    Review Received: June 25, 2013
    Was this review helpful?
    1 out of 5 people found this review helpful

Last updated: July 13, 2026