Trawick International Travel Insurance Reviews

During Trip
I didint'n use the customer service during the trip

Claim Process
No claim

Before Trip
No real interaction with the company. Everything was automated. Thankfully I never needed the insurance!

During Trip
We ended up in a remote hospital whose staff only spoke French. The admissions person couldn't get in touch with anyone from our traveler's insurance, they nearly turned us away from receiving treatment for our young daughter. They took pity on us (we didn't have access to the $4000 they wanted for treatment) and agreed to bill us and try to work with the insurance during the week. After the translation, I realized they asked my husband what "banana republic" we purchased the insurance from. Ugh.

Claim Process
See above. We *still* haven't gotten word from the carrier.

Before Trip
Clear and helpful.

Before Trip
Thank you for the prompt service. Both in answering questions and preparing the policy.

During Trip
Did not need to use

Claim Process
Not applicable

Before Trip
Didn't really have much interaction before trip, but online information was good.

During Trip
Didn't use the service.

Claim Process
Did not make claim.

Really, if you're going to ask me whether I filed a claim "Yes or No" before I'm even connected to the survey, why do you lead to the generic survey page?

During Trip
I did not need to use the insurance, thankfully, so I cannot comment on this section.

Before Trip
everything was straight forward and easy to follow.

During Trip
we did not need to use the insurance carrier during our trip.

Claim Process
not relevant

Before Trip
It's really difficult to rate our policy when he simply ordered online and had no direct contact with a representative nor were we required to seek medical attention. It was worth the peace of mind.