Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
288,778
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AVG. MONTH
21
Total Reviews
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SINCE 2012
3,728
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,728 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2133
  • 4
    700
  • 3
    402
  • 2
    160
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  • Trawick International policy: Safe Travels Protect

    Overall my experience was great, very informative customer service and supported all my needs.

    Cheryl from CA
    Review Received: October 8, 2024
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Very disappointed in customer service. I reported luggage damage when I arrived at my first destination. On return I contacted again with update and copy of completed airline claim as an FYI. Email was bounced back so I called and spoke with a representative who was very rude and accused me of trying to claim twice, once from airline and then from insurance. At the end of the day I’ve just heard that the airline is settling my claim in full. Anyway left a sour taste and I won’t recommend Trawick which incidentally I’ve used for my annual trip for years and had no claims.

    Joan from AZ
    Review Received: October 7, 2024
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I purchased insurance for 3 family members and a friend to cover the non-refundable airline flights for a trip to Nova Scotia. Unfortunately there was a death in our family and we cancelled our trip weeks before our departure. I contacted Trawick and they told me that this was a covered event. They emailed the forms and information on how to file a claim. After submitting all the necessary paperwork, we each received a check for the amount of the airline flights within two weeks. I was very pleased with customer service representative, the filing directions and the speed at which we received our reimbursement. I would purchase Trawick insurance for future trips.
    The only thing I might do differently is to purchase a “cancel for any reason” policy because you don’t know if something might come up to cause a trip to be cancelled that is not a covered event.

    Joan from MO
    Review Received: October 7, 2024
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Prices are so high for senior citizens even when in excellent health.

    Carol from PA
    Review Received: October 4, 2024
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Submitted Claim: 212119, Policy Number 2477948 on September 14, and I'm still waiting to hear back.

    Andre from CO
    Review Received: October 3, 2024
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Protect

    It was easy to file the claim. All the documents on the website were straightforward and easy to download.
    However it has now been 30 business days since I filed the claim and I still have not heard anything. I will be calling again today to see if any progress has been made on my claim.

    Karla from VT
    Review Received: October 3, 2024
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    6 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    needed to switch my policy from the cruise line that went bankrupt to another cruise line for a similar cruise--did so with no difficulty

    LindaB from MD
    Review Received: October 2, 2024
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Protect

    I had no issues with Squaremouth. Based on my experience I will be purchasing another policy. Thank you.

    SJC from NJ
    Review Received: October 1, 2024
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Protect

    It was easy to purchase insurance and add on to my coverage.

    Carol from NC
    Review Received: October 1, 2024
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Protect

    I have filed a claim because of illness, I was not able to travel. I haven't heard anything back yet.

    Karen from CA
    Review Received: September 30, 2024
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    4 out of 5 people found this review helpful