Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
To whom it may concern,
I recently traveled to Thailand on September 4, 2024. I suffered food poisoning on 9/9/24 of my trip I was seen at a local hospital in Pattaya and treated for my illness. I presented the insurance paperwork to hospital officials and they said the insurance is not accepted by their hospital.
I paid the cost for the treatment which was 349.00 dollars. When I returned from Thailand I submitted the bill to the insurance carrier, the carrier proceeded to ask me for a picture of my passport and a copy of my itinerary for the trip.
I have submitted both and I am still waiting for their decision as to if they are going to reimburse me . If they do not reimburse me, I will not use your company on my next trip in early next year.
We had to cancel our original trip in 2023 (before insurance took effect), and it was very easy to cancel our trip insurance.
I didn't "interact with Trawick International during my trip," it was afterward. Please, you need to get your logic correct!
Be well.
I did not receive any response after 5 emails sent over 1 week. It was very difficult to reach customer service by phone. Terrible service.
Thank s for a great experience
My flight was cancelled and i was forced to purchase a different flight last minute. I filed a claim with Trawick International on 10/11/2024 right after i got home from my tour. I sent all the documentation to proof cancellation and cost difference. Today is 03/27/2025. Nobody even contacted me during those 6 months! I keep calling their claim department and they keep saying to call back in a month... in a week... etc. What a shame!!! Very disapointed with their service!!!
Squaremouth is a company I count on to help me with my trip insurance!
I did need to reach out to Trawick insurance company. They were considerate and helpful with my questions and needs.
It’s a Blessing to find a company with respect theses days.
Thank you Squaremouth
Frustrating and confusing process and website overall. Makes no sense that you purchase insurance to cover your vacation being interrupted or canceled due to hurricanes and when one hits and shuts down your destination ports the claim is denied because you happen to be on the ship and at least some services were provided.
I filled out and sent my the claim about 5 weeks ago. After 3 weeks I called to follow up, said they will contact me
to let me know. Now that has been 5 weeks, I still don’t hear anything regarding my claim yet.
find language of policy deceiving and claim process VERY UNREASONABLE AND IS VERY TIME CONCEIVING SO AS TO DISCOURAGE FILING CLAIMS AND HAS CONVINCED ME INSUANCE OF THIS TYPE IS USELESS AND I HAVE WAISTED THOUSANDS IN THE PAST DECADE.I WILL SPEND WHATEVER TIME IS NECESARRY TO POST SUCH IN REVIEWS
Review Updated: 11/11/2024
Felt misled in wording of policies. The fine print is not revealed until after the policy is purchased. I have a understanding for the future and will probably be purchasing travel insurance less often.
Last updated: June 29, 2026