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Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,834
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AVG. MONTH
358
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • “
    Trawick International policy: Safe Travels Voyager

    Submitted Claim: 212119, Policy Number 2477948 on September 14, and I'm still waiting to hear back.

    Andre from CO
    Review Received: October 3, 2024
    Was this review helpful?
    5 out of 5 people found this review helpful
    “
    Trawick International policy: Safe Travels Protect

    It was easy to file the claim. All the documents on the website were straightforward and easy to download.
    However it has now been 30 business days since I filed the claim and I still have not heard anything. I will be calling again today to see if any progress has been made on my claim.

    Karla from VT
    Review Received: October 3, 2024
    Was this review helpful?
    6 out of 6 people found this review helpful
    “
    Trawick International policy: Safe Travels Single Trip

    needed to switch my policy from the cruise line that went bankrupt to another cruise line for a similar cruise--did so with no difficulty

    LindaB from MD
    Review Received: October 2, 2024
    Was this review helpful?
    1 out of 1 people found this review helpful
    “
    Trawick International policy: Safe Travels Protect

    I had no issues with Squaremouth. Based on my experience I will be purchasing another policy. Thank you.

    SJC from NJ
    Review Received: October 1, 2024
    Was this review helpful?
    1 out of 1 people found this review helpful
    “
    Trawick International policy: Safe Travels Protect

    It was easy to purchase insurance and add on to my coverage.

    Carol from NC
    Review Received: October 1, 2024
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    0 out of 0 people found this review helpful
    “
    Trawick International policy: Safe Travels Protect

    I have filed a claim because of illness, I was not able to travel. I haven't heard anything back yet.

    Karen from CA
    Review Received: September 30, 2024
    Was this review helpful?
    4 out of 5 people found this review helpful
    “
    Trawick International policy: Safe Travels Journey

    The trip that was insured was a September 2024 riverboat cruise with American Queen Voyages that filed for bankruptcy in May 2024. Since there was no cruise to insure I requested a refund of the cost of the travel insurance. The underwriter eventually agreed to a prorated refund. While I was happy to get a partial refund, under a COVID situation I was able to get a full refund.

    Diane from MD
    Review Received: September 30, 2024
    Was this review helpful?
    2 out of 2 people found this review helpful
    “
    Trawick International policy: Safe Travels First Class

    Our train was cancelled and I am hoping they will cover the cost of the driver we had to use since our train was cancelled.

    BRENDA from IL
    Review Received: September 29, 2024
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    0 out of 2 people found this review helpful

    Review Updated: 10/27/2024

    Easy process. Refund sent within 2/3?weeks.

    “
    Trawick International policy: Safe Travels Explorer

    It has taken a long time for Trawick to process my claim. Trawick can take my trip money immediately but take 15 days to review whether to refund my money with a legitimate claim. In addition, falsly accuse that Viking Cruise granted me some type of voucher after the cruise. Which only slowed the process! Which Trawicj has YET TO PAY!! I am not pleased with the claim policy time period!

    Dan from IN
    Review Received: September 29, 2024
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    8 out of 9 people found this review helpful
    “
    Trawick International policy: Safe Travels Protect

    The company has not met their own timelines. I have to call them for status report. After I submitted all requested documents, now they want a Dr. Report. Their e mail claims to have an attached form, not true. I have to call their office to track down the form! In the mean time they want me to complete this process within their dates and time is being waisted since they didn’t attached the form

    Rosa from CA
    Review Received: September 25, 2024
    Was this review helpful?
    9 out of 10 people found this review helpful
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