Trawick International Travel Insurance Reviews
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Overview
Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
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“Trawick International policy: Safe Travels Journey
The trip that was insured was a September 2024 riverboat cruise with American Queen Voyages that filed for bankruptcy in May 2024. Since there was no cruise to insure I requested a refund of the cost of the travel insurance. The underwriter eventually agreed to a prorated refund. While I was happy to get a partial refund, under a COVID situation I was able to get a full refund.
Diane from MDReview Received: September 30, 2024Was this review helpful?2 out of 2 people found this review helpful“Trawick International policy: Safe Travels First ClassOur train was cancelled and I am hoping they will cover the cost of the driver we had to use since our train was cancelled.
BRENDA from ILReview Received: September 29, 2024Was this review helpful?0 out of 2 people found this review helpfulReview Updated: 10/27/2024
Easy process. Refund sent within 2/3?weeks.
“Trawick International policy: Safe Travels ExplorerIt has taken a long time for Trawick to process my claim. Trawick can take my trip money immediately but take 15 days to review whether to refund my money with a legitimate claim. In addition, falsly accuse that Viking Cruise granted me some type of voucher after the cruise. Which only slowed the process! Which Trawicj has YET TO PAY!! I am not pleased with the claim policy time period!
Dan from INReview Received: September 29, 2024Was this review helpful?8 out of 9 people found this review helpful“Trawick International policy: Safe Travels ProtectThe company has not met their own timelines. I have to call them for status report. After I submitted all requested documents, now they want a Dr. Report. Their e mail claims to have an attached form, not true. I have to call their office to track down the form! In the mean time they want me to complete this process within their dates and time is being waisted since they didn’t attached the form
Rosa from CAReview Received: September 25, 2024Was this review helpful?9 out of 10 people found this review helpful“Trawick International policy: Safe Travels ExplorerI submitted my claim documents for travel cancellation on Sept. 9 and received an automated email confirmation of receipt the same date. I have not had any contact since. I do wish it were possible to check the status of my claim by logging into the site. I will be happy to provide an updated review after my claim has been settled. Thank you!
Tamra from UTReview Received: September 25, 2024Was this review helpful?3 out of 6 people found this review helpfulReview Updated: 10/23/2024
Communication on this claim was very disappointing. I had no idea of the status f my claim and didn’t know who or how to ask.
Ultimately, I am pleased with the claim resolution but the communication gap added enough stress for me, I would look for a different carrier next time I purchase travel insurance,
“Trawick International policy: Safe Travels First ClassI have no idea how well it would have gone had I made a claim because I didn't need to make a claim. Customer service was okay when I contacted them but I never received the policy until I contacted them.
Barbara from MNReview Received: September 23, 2024Was this review helpful?4 out of 4 people found this review helpful“Trawick International policy: Safe Travels ProtectI have purchased Trawick Travel Insurance In the past and have had a good experience, especially since I have not had to file a claim before this trip. I am looking forward to sharing my claim experience with you in the future.
Thomas from FLReview Received: September 23, 2024Was this review helpful?1 out of 3 people found this review helpful“Trawick International policy: Safe Travels First ClassPer marketing material it's a good policy. HOWEVEVR, no claim was filed so unsure how it is working in real life.
Strannik from NYReview Received: September 22, 2024Was this review helpful?0 out of 2 people found this review helpful“Trawick International policy: Safe Travels Protectthe international customer service was not very helpful regarding rebooking a missed connection
lucinda from FLReview Received: September 20, 2024Was this review helpful?3 out of 4 people found this review helpful“Trawick International policy: Safe Travels ProtectRichard from CAReview Received: September 18, 2024Was this review helpful?1 out of 1 people found this review helpfulSquaremouth Policy 2431467
We have been trying to resolve a simple +/- $250 claim for an August 2024 trip since September. They continually either fail to respond or ask for more unrelated documentation. It seems obvious that they are trying to outlast us. They have a 3.1 rating on Google reviews with many having the same complaint we've noted above. You should not be representing this company. Any help resolving in support of your "zero complaints" is appreciated.
Rick Jones 415 686-1373